Kaitlynn Sweeney
Bossier City,Louisiana
Summary
Knowledgeable and dedicated customer service professional. I'm a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Senior Call Center Representative
Louisiana Tech University
02.2020 - 03.2023
- Responded to customer calls and tickects to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Team Lead
Kroger
08.2017 - 03.2023
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Helped customers complete purchases
- Help customers join reward programs to promote loyalty, satisfaction, and sales numbers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated customer service staff performance and provided constructive feedback.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Legal Secretary
Acadiana Legal Services
Shreveport, Louisiana
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Political Science
Louisiana Tech University
Ruston, LA03.2023
Skills
- Client Rapport-Building
- Coaching and Mentoring
- Report Preparation
- Stock Management
- Money Handling Abilities
- Training and Development
- Organizing and Record Keeping
- Data entry/management
Timeline
Legal Secretary
Acadiana Legal Services
05.2023 - Current
Senior Call Center Representative
Louisiana Tech University
02.2020 - 03.2023
Customer Service Team Lead
Kroger
08.2017 - 03.2023
Bachelor of Arts - Political Science
Louisiana Tech University
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