ZACHARY RYAN ZAREMBA
Parma,OH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
AT&T
09.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built relationships with customers and community to promote long term business growth.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
LTL Account Manager
Total Quality Logistics
05.2020 - 09.2023
- Set up appointments with potential and current customers to promote new products and services.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Manage office of 50 brokers for their LTL needs
- Evaluate employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Designed strategic plan for component development practices to support future projects.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Store Manager
Prime Communications
12.2016 - 05.2020
- To maintain customer satisfaction while handling AT&T product purchases quickly and professionally
- Increased profits through effective sales
- Supervised and effectively train 5 employees to decrease process lags and boost productivity
- To bring in new potential sales into the store to increase monthly sales goal
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Achieved consistent 10% growth rate year-over-year through cold calling and potential sales events
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate of Science - Business Administration And Management
Cuyahoga Community College
Cleveland, OH05.2018
Skills
- Team leadership
- Dependable and reliable
- Strong multi-tasking
- Scheduling knowledge
- Strategic Selling
- People-oriented
- Strong work ethic
- Skilled problem solver
- Motivated team player
- Natural leader
- Microsoft office proficient
- Customer service expert
- Business Negotiation
- Preparing Proposals
- Pipeline Growth
Certification
- Q-Basic Programming
- C++ Programming
- Google Essentials AI
Accomplishments
- Prime Pinnacle Winner for top sales in 2018-2020
- OMASS Leader of the Year 2021-2022
- 2022 OMASS Presidents Club
Timeline
Account Manager
AT&T
09.2023 - Current
LTL Account Manager
Total Quality Logistics
05.2020 - 09.2023
Store Manager
Prime Communications
12.2016 - 05.2020
- Q-Basic Programming
- C++ Programming
- Google Essentials AI
Associate of Science - Business Administration And Management
Cuyahoga Community College
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