Kaitlyn Naylor
Cincinnati
Summary
Results-driven underwriter with a successful track record at Great American Insurance Group, managing and expanding a $5M portfolio with a focus on profitability and strategic growth. Expert in negotiation, risk assessment, and client relationship management. Known for delivering impactful underwriting recommendations that optimize coverage, support sales objectives, and elevate customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Underwriter
Great American Insurance Group
Cincinnati
06.2023 - Current
- Drive revenue growth by managing and expanding a $5M client portfolio, strategically balancing risk and return to maximize profitability, mitigate losses, and ensure sustainable, long-term growth
- Negotiate policy terms with agents to achieve mutually beneficial agreements that align with both client needs and company goals
- Present underwriting recommendations to senior management for approval on complex risks, or high-value accounts
- Maintain organized, client-focused records to ensure seamless policy management and support upselling opportunities
Service Intern
State Farm
Cincinnati
01.2022 - 01.2023
- Developed relationships with clients to understand their varying insurance needs
- Identified clients who owe a balance or are forecasted to miss payments
- Exceeded customers’ expectations through phone and email communications
- Analyzed data to identify where turnover rates appear in the company
Receptionist
Top Nails Salon
Cincinnati
12.2020 - 05.2021
- Delivered excellent customer service in managing client communications and appointment schedules daily
- Applied active listening skills in order to pair clients with a nail technician who would fulfill their needs
- Responsible for monitoring and tracking sales goals
Education
Bachelor of Business Administration - Insurance And Risk Management
University of Cincinnati
Carl H. Lindner College Of Business04-2023
Skills
- Negotiation proficiency
- Relationship building
- Quoting and pricing policies
- Customer service
- Portfolio management
- Analytical thinking
Certification
- AINS designation (Associate In Insurance) from The Institutes
- Property and Casualty License in the State of Ohio
Timeline
Underwriter
Great American Insurance Group
06.2023 - Current
Service Intern
State Farm
01.2022 - 01.2023
Receptionist
Top Nails Salon
12.2020 - 05.2021
Bachelor of Business Administration - Insurance And Risk Management
University of Cincinnati
Similar Profiles
Dustin CraigDustin Craig
Senior Claims Specialist, Property & Inland Marine at Great American Insurance GroupSenior Claims Specialist, Property & Inland Marine at Great American Insurance Group
Annie ShiAnnie Shi
Financial Products Underwriter at Great American Insurance GroupFinancial Products Underwriter at Great American Insurance Group
Lucas GriffinLucas Griffin
Senior Agency Executive at Great American Insurance GroupSenior Agency Executive at Great American Insurance Group
Joshua CrabtreeJoshua Crabtree
IT Technician at NetdemicsIT Technician at Netdemics
Isaiah M ShieldsIsaiah M Shields
Sales Associate at Home Genius ExteriorsSales Associate at Home Genius Exteriors