- Baking
- Gardening
- Cooking
- Backpacking and Hiking
- Photography
- Drawing and Painting
Kaitlynne Burton
Middletown
Summary
Dynamic and detail-oriented professional with a proven track record in loss prevention at Home Depot. Skilled in inventory control and effective communication, I successfully reduced inventory shrinkage through strategic asset protection initiatives. Committed to integrity and customer support, I thrive in fast-paced environments while maintaining high standards of safety and compliance.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, data entry, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Asset Protection Associate
Home Depot
07.2018 - Current
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Planned and executed follow-up audits at appropriate intervals.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Prepared working papers, reports and supporting documentation for audit findings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Cashier Team Lead
Danbarry Cinemas
11.2016 - 07.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Preble Shawnee
Gratis, OHSkills
- Detail-oriented
- Inventory control
- Integrity and trustworthiness
- Customer support
- Loss prevention
- Policy enforcement
- Incident reporting
- Audit conduction
- Problem-solving
- Multitasking Abilities
- Effective communication
- Self motivation
- Task prioritization
- Safety protocols
- Data entry
- File organization
- Skilled in Microsoft Applications
- Multi-line telephone systems
- Email correspondence
- Customer service
Interests
Timeline
Asset Protection Associate
Home Depot
07.2018 - Current
Cashier Team Lead
Danbarry Cinemas
11.2016 - 07.2018
High School Diploma -
Preble Shawnee
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