Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlynne Cruz

Del Rio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Member Service Representative (Remote)

LIBERTY Dental Plan
Del Rio, Texas
11.2023 - 05.2024
  • Assisted members with dental plan inquiries and resolved issues efficiently.
  • Educated clients on dental benefits and coverage options.
  • Handled sensitive information while adhering to privacy regulations consistently.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Maintained accurate records of member interactions and transactions.

Medical Biller and Coder

Morales Holistic Health Center
Downey, CA
11.2022 - 06.2023
  • Processed patient billing information using electronic health record systems.
  • Maintained patient confidentiality while handling sensitive data.
  • Ensured timely filing of all claims within established guidelines.
  • Filed and submitted insurance claims.
  • Reviewed and verified medical codes for accuracy and compliance.

Teacher's Assistant

Downey United Methodist Church
Downey, CA
06.2022 - 07.2022
  • Assisted and led afternoon activities, such as art projects, sports games, and educational games.
  • Diligent and conscientious of students' health and
  • Worked with children in the classroom to promote their learning and development in particular subjects (i.e., math, spelling, reading).
  • Maintained a positive classroom environment by fostering respectful interactions among students.
  • Supervised children and participated with children in activities.

Courtesy Clerk

Vons
Garden Grove, CA
09.2020 - 05.2021
  • Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
  • Recommended, selected, and helped locate or obtain merchandise to customers.
  • Assisted with store stocking, floor-sets and opening/closing procedures.
  • Put up signage regarding promotions, changes to store regulations, etc.

Education

Medical Billing and Coding -

American Career College
Anaheim
06.2023

Skills

  • Claims processing
  • Medical billing
  • Customer service
  • Time management
  • Electronic health records
  • Attention to detail
  • HIPAA compliance
  • Insurance coding (ICD-10 and CPT)
  • Medical terminology
  • Insurance verification
  • Patient scheduling

Timeline

Member Service Representative (Remote)

LIBERTY Dental Plan
11.2023 - 05.2024

Medical Biller and Coder

Morales Holistic Health Center
11.2022 - 06.2023

Teacher's Assistant

Downey United Methodist Church
06.2022 - 07.2022

Courtesy Clerk

Vons
09.2020 - 05.2021

Medical Billing and Coding -

American Career College

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