Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlynne Malkowski

Kalamazoo,MI

Summary

With a proven track record at ProMedica, I excel in clinical workflow analysis and cross-functional communication, evidenced by optimizing Epic system integrations and spearheading user-centric training programs. My expertise in healthcare IT and commitment to continuous improvement have significantly enhanced end-user satisfaction and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Epic Analyst 1 & Principal Trainer

Bronson Healthcare
01.2024 - Current
  • Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.
  • Designed, implemented and monitored changes to operations and processes.
  • Fostered a culture of continuous improvement through active participation in Epic user group meetings, conferences, and training events.
  • Identified, tested and implemented changes to customer specific software and configurations to support overall application availability.
  • Increased end-user satisfaction with targeted training sessions and comprehensive documentation resources.
  • Collaborated with cross-functional teams to ensure seamless integration between Epic and other healthcare applications.
  • Defined IT process workflows through meetings with stakeholders.
  • Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
  • Created unique materials to support training programs.

Epic Principal Trainer

ProMedica
05.2023 - 01.2024
  • Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
  • Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
  • Developed effective strategies for knowledge transfer between experienced staff members and new hires, promoting a culture of continuous learning within the organization.
  • Administered assessments and certifications that validated employees'' skill sets, ensuring compliance with industry regulations and accreditation requirements.
  • Coordinated continuing education opportunities for employees, supporting their professional growth and ensuring a well-rounded workforce.
  • Developed innovative e-learning solutions that allowed employees to access training materials remotely, increasing flexibility and convenience.
  • Delivered robust training courses via classroom and e-learning programs.
  • Created unique materials to support training programs.
  • Designed and delivered web-based, self-directed learning materials.

Epic Credentialed Trainer

ProMedica
02.2022 - 05.2023
  • Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
  • Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
  • Enhanced user proficiency by delivering comprehensive Epic training sessions to healthcare professionals.
  • Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.
  • Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.
  • Assisted in optimizing clinical documentation processes by offering expert guidance on utilizing Epic''s diverse features.
  • Demonstrated exceptional time management and organization skills by efficiently coordinating multiple training sessions across various locations simultaneously.
  • Developed strong relationships with clients as an expert consultant on various aspects of their Epic implementation journey.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Analyzed and evaluated training effectiveness and program outcomes.

Inpatient Certified Pharmacy Technician

ProMedica
05.2014 - 05.2022
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
  • Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
  • Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
  • Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
  • Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.

Education

Certificate - Pharmacy

Mercy College of Northwest Ohio
Toledo, Oh
09-2013

High School Diploma -

Ohio Virtual Academy
Maumee, Oh
06-2011

Skills

  • Clinical workflow analysis
  • Epic certification
  • Cross-functional communication
  • Interdisciplinary collaboration
  • Technical documentation creation
  • Software troubleshooting
  • Healthcare IT
  • Software upgrade coordination
  • End-user training development
  • Application testing

Certification

  • Epic Beacon Oncology 604647941
  • EpicCare Ambulatory 604647940
  • EpicCare Ambulatory Principal Trainer 604647942
  • EpicCare Inpatient Clinical Documentation Principal Trainer 1143550757
  • Epic Research Clinical 604647944
  • Epic Training Environment Build 604647943
  • Beacon Principal Trainer Badge 978917285
  • Certified Pharmacy Technician (PTCB) 10047144

Timeline

Epic Analyst 1 & Principal Trainer

Bronson Healthcare
01.2024 - Current

Epic Principal Trainer

ProMedica
05.2023 - 01.2024

Epic Credentialed Trainer

ProMedica
02.2022 - 05.2023

Inpatient Certified Pharmacy Technician

ProMedica
05.2014 - 05.2022

Certificate - Pharmacy

Mercy College of Northwest Ohio

High School Diploma -

Ohio Virtual Academy

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Kaitlynne Malkowski