Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlynne Parrish

Middleburg,FL

Summary

Accomplished Shift Supervisor with a proven track record at Starbucks, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in cash handling and fostering a team-oriented environment, I excel in strategic planning and staff development, significantly improving operational efficiency.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Barista

Target
06.2018 - 11.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Associate Of Arts - Medical Social Work

Asu
Arizona City, AZ

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff motivation
  • Staff development
  • Safety awareness
  • Conflict resolution techniques
  • Inventory control
  • Policy enforcement
  • Strategic planning
  • Team leadership
  • Team supervision
  • Problem-solving
  • Staff supervision
  • Positive attitude
  • Team motivation
  • Creative problem solving
  • Team collaboration and leadership
  • Customer service management
  • Goal setting and tracking
  • Conflict resolution
  • Issue resolution
  • Assigning work
  • Daily workflows
  • Staff training and development
  • Inventory counts
  • Policy and procedure enforcement

Timeline

Shift Supervisor

Starbucks
11.2020 - Current

Barista

Target
06.2018 - 11.2020

Associate Of Arts - Medical Social Work

Asu

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Kaitlynne Parrish