Kaitlynne Shugars
Westbrook,ME
Overview
12
12
years of professional experience
Work History
Client Care Representative
Back Cove Animal Hospital
05.2024 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
Medical Receptionist
Dermatology Associates
12.2023 - 05.2024
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
CSR - Customer Service Representative
Portland Veterinary Emergency and Specialty Care
05.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Customer Service Representative
Falmouth Veterinary Hospital
11.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Cross-trained and backed up other areas of the hospital.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Milan Laser
08.2019 - 11.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Assistant
MaineHealth
06.2018 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Tanning Technician/Key Holder
The Sun Room
07.2015 - 06.2018
- Educated clients on safe tanning practices to mitigate potential risks associated with UV exposure.
- Utilized specialized software programs effectively for seamless appointment scheduling, recordkeeping, and billing purposes.
- Boosted salon revenue by promoting package deals, add-on services, and retail items during client interactions.
Bartender/Server
Sable Oaks Golf Club
06.2015 - 10.2015
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
Cashier/Key Holder
The Children's Corner
07.2012 - 01.2013
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
Education
College Degree - Medical Assisting
Northeast Technical Institute
Scarborough, ME08.2016
High school diploma -
Westbrook High School
Westbrook, ME05.2014
Skills
- Sales
- Food Service
- Microsoft Office
- Cashiering
- Cornerstone
- Epic
- Customer service
- Animal care
- Phlebotomy
- Computer skills
- EHR systems
- Call Center
- Customer Support
- Medical Office Experience
- Vital Signs
- Patient Care
- EMR Systems
- ECW
- Front desk
- Animal restraint
References
- Lexa Brandis, Previous manager, Milan Laser, (607) 372-3338
- Tia Gregorio, Previous coworker, Falmouth Vet, (207) 807-3954
- Marisole Lopez, Current coworker, Back Cove Animal Hospital, (207) 596-3729
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Care Representative
Back Cove Animal Hospital
05.2024 - Current
Medical Receptionist
Dermatology Associates
12.2023 - 05.2024
CSR - Customer Service Representative
Portland Veterinary Emergency and Specialty Care
05.2023 - 12.2023
Customer Service Representative
Falmouth Veterinary Hospital
11.2021 - 05.2023
Customer Service Representative
Milan Laser
08.2019 - 11.2021
Medical Assistant
MaineHealth
06.2018 - 07.2019
Tanning Technician/Key Holder
The Sun Room
07.2015 - 06.2018
Bartender/Server
Sable Oaks Golf Club
06.2015 - 10.2015
Cashier/Key Holder
The Children's Corner
07.2012 - 01.2013
College Degree - Medical Assisting
Northeast Technical Institute
High school diploma -
Westbrook High School
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