Kaitlyn Steffen
Peoria,IL
Summary
Experienced leader with a strong background in customer service, team leadership, and operational management. Skilled in problem-solving, staff training, and inventory control, driving efficiency and productivity in diverse retail environments.
Overview
11
11
years of professional experience
Work History
Store Manager
Barnes and Noble Education
05.2023 - 07.2025
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Implemented loss prevention strategies, alleviating shrink.
- Entered textbook data utilizing multiple screens as well as Microsoft Office programs.
Inbound Team Lead
Target
04.2022 - 05.2023
- Provided coaching and feedback on performance issues, while maintaining positive morale among team members.
- Collaborated with other departments to ensure seamless integration of processes across teams.
- Reviewed daily reports to identify trends or areas requiring improvement within the team.
- Oversee all inbound trucks and vendors.
- Ensure team members are following all safety practices.
Assistant Store Manager
Walgreens
07.2014 - 04.2023
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Assisted in recruiting process, hiring and retaining top talent.
- Performed regular audits of merchandise displays and stock levels.
- Directed employee tasks and time management, improving customer experiences.
- Held employees accountable and corrected issues to achieve high standards.
- Monitored employee attendance and productivity levels on a daily basis.
Education
Business Administration - undefined
University of Phoenix
07.2027
High School - undefined
Woodruff High School
Peoria, IL05.2009
Skills
- Team development
- Problem-solving
- Team leadership and coaching
- Customer service management
- Data entry
- Microsoft Office
- Operations management
- Reporting (P&L, sales trends etc)
Timeline
Store Manager
Barnes and Noble Education
05.2023 - 07.2025
Inbound Team Lead
Target
04.2022 - 05.2023
Assistant Store Manager
Walgreens
07.2014 - 04.2023
Business Administration - undefined
University of Phoenix
High School - undefined
Woodruff High School
Similar Profiles
Stephanie R. SmithStephanie R. Smith
General Merchandise Manager at Barnes and Noble Education at TAMUGeneral Merchandise Manager at Barnes and Noble Education at TAMU
Jocelyn BallJocelyn Ball
Campus Store Team Member at Barnes and Noble EducationCampus Store Team Member at Barnes and Noble Education
Betsy LLanosBetsy LLanos
Department Manager at Barnes And Noble Education, Inc.Department Manager at Barnes And Noble Education, Inc.
Noah SanchezNoah Sanchez
Commander Support Staff at United States Air Force National GuardCommander Support Staff at United States Air Force National Guard
Emily KellyEmily Kelly
Medical Records Technician at Illinois CancerCareMedical Records Technician at Illinois CancerCare