Kaitlyn Weber
Santa Rosa,CA
Summary
Dynamic and compassionate professional with extensive experience at Community Support Network, specializing in trauma-informed counseling and crisis management. Proven ability to develop individualized treatment plans and foster client advocacy, enhancing social skills and emotional well-being. Adept at resource coordination and monitoring progress, ensuring successful outcomes for high-risk residents.
Overview
12
12
years of professional experience
Work History
Residential Counselor
Community Support Network Inc
01.2023 - 04.2023
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Monitored and documented client progress toward meeting goals and objectives.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Developed and maintained relationships with community resources to provide additional support services.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Provided crisis management and intervention during emergency situations.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Private Nanny
Private Home
05.2016 - 01.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children everyday skills and language.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Assisted with light housekeeping duties as well as running errands.
- Provided developmentally appropriate activities for children.
- Coordinated playdates and outings to meet children's physical and social needs.
Customer Service Cashier
CVS Pharmacy
01.2011 - 06.2017
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Education
Associate Degree in Social Work - Addiction Counseling
Santa Rosa Junior College
Santa Rosa, California, CAEmergency Medicine
Shasta College
Redding, CA08.2014
High School Diploma - General Studies
Sonoma Valley High
Sonoma, CA06.2011
Skills
- Trauma-informed counseling
- Resident counseling
- Residential care
- Residential treatment programs
- HIPAA protocols
- Patient education
- De-escalation techniques
- Progress monitoring
- Counseling and coaching
- Residential treatment plans
- Substance abuse disorders
- Client advocacy
- Reliability
- Mediate conflicts
- Incident reporting
- Group activities
- Problem-solving
- Time management abilities
- Team building
- Call answering and routing
- Organizational skills
- Crisis prevention intervention
- Daily living skills instruction
- Crisis counseling
- Resource coordination
- Reporting and documentation
- Team leadership
- First aid and CPR
- Counseling techniques
- Time management
- Mental health awareness
- Microsoft office
- Teamwork
- Emotional support
- Crisis management
- Resourcefulness
Timeline
Residential Counselor
Community Support Network Inc
01.2023 - 04.2023
Private Nanny
Private Home
05.2016 - 01.2020
Customer Service Cashier
CVS Pharmacy
01.2011 - 06.2017
Associate Degree in Social Work - Addiction Counseling
Santa Rosa Junior College
Emergency Medicine
Shasta College
High School Diploma - General Studies
Sonoma Valley High