Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Kaitlyn Peryer

Kaitlyn Peryer

Canastota

Summary

To obtain a sales position where my experience, knowledge, and all around people skills can be utilized to help achieve and exceed your business's visions, goals and expectations. Highly motivated professional with experience in providing exceptional administrative support. Adept at managing multiple projects with accuracy and efficiency. Skilled in organizing complex information, scheduling appointments, coordinating travel arrangements, billing, sales and quotes. Excellent communicator with a commitment to providing exceptional customer service. Strong sales and people skills. I can continue to help this company grow with the vast amount of professional qualities I carry. I have a special way of connecting with any and all customers and meeting their specific needs.

Overview

17
17
years of professional experience

Work History

Outside Sales Representative

Total Fire Protection
02.2022 - 06.2025
  • Generating Leads- Identifying and qualifying potential customers through various methods like cold calling, networking, and referrals.
  • Building Relationships- Establishing and maintaining strong relationships with both new and existing clients. My personality can adjust in a way to make our diverse client base grow, regardless of what kind of customer it is. I smile, am funny, etc, and use those to bring in new customers.
  • Presenting Products/Services- Effectively communicating the value of products or services to potential customers.
  • Negotiating and Closing Sales- Working with clients to address their concerns, negotiate pricing, and finalize sales agreements.
  • Meeting Sales Targets- I exceeded sales quotas and revenue goals set by the company. Sold over half a million last year. This year I am at $400,000 already.
  • Providing Customer Support- Addressing customer inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Built strong client rapport to establish diversified network of connections.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
  • Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas. SOLD $500,000 LAST YEAR
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in our databases.

Server/Bartender/Trainer

Chili's/Brinker International
11.2016 - Current
  • Maintained over 1000 locations/customers.
  • Processed payments and provided sales transactions accurately.
  • Answered all correspondence with customer and all vendors.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Assisted end users remotely via telephone or chat support sessions.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Jotted down customer orders and promptly delivered food and drinks.
  • Assisted with training new wait staff members to ensure proper procedures were followed at all times.
  • Assisted with training of new staff members.
  • Resolved customer complaints and inquiries in a timely manner.
  • Checked on guests to verify satisfaction with each course.
  • Informed customers of daily specials.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Used good communication skills to reduce guest dissatisfaction.
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
  • Suggested additional items to customers to increase restaurant sales.

Sales Representative

Total Fire Protection
02.2022 - 06.2025
  • Generating Leads: Identifying and qualifying potential customers through various methods like cold calling, networking, and referrals.
  • Building Relationships: Establishing and maintaining strong relationships with both new and existing clients.
  • Presenting Products/Services: Effectively communicating the value of products or services to potential customers.
  • Negotiating and Closing Sales: Working with clients to address their concerns, negotiate pricing, and finalize sales agreements.

Account Clerk

Town of Salina
01.2021 - 02.2022
  • Assisted with budget preparation by providing necessary data analysis.
  • Complied with federal, state and company policies, procedures, and regulations.
  • Reviewed outstanding payments against credit terms and contacted vendors accordingly.
  • Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals, and ledgers and computers.
  • Resolved discrepancies between supplier invoices and accounts payable transactions.
  • Reconciled and noted and reported discrepancies found in records.
  • Transferred details from separate journals to general ledgers or data processing sheets.
  • Performed data entry tasks in a timely and accurate manner, entering large volumes of financial information into the accounting system.
  • Created journal entries for month-end close process according to established schedules.
  • Compiled statistical, financial, accounting, and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses.
  • Prepared monthly bank reconciliations to ensure accuracy of general ledger balances.
  • Prepared purchase orders and expense reports.
  • Reconciled records of bank transactions.
  • Matched order forms with invoices and recorded necessary information.
  • Developed processes and procedures for streamlining accounts payable operations.
  • Maintained accurate accounts payable and receivable ledgers, including reconciling vendor statements.
  • Skilled in using various software applications and programs including Microsoft Office.
  • Met deadlines while maintaining high-quality deliverables.

Sales Representative

Cutco
01.2021 - 02.2022
  • Performed market research to identify potential sales opportunities.
  • Worked with management teams to develop annual sales plans, goals, and targets.
  • Built and established strong relationships with customers, enabling long-term partnerships.
  • Utilized persuasive communication techniques to close deals quickly and efficiently.
  • Followed up with customers after sales to gain feedback.
  • Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
  • Cold called potential customers to generate leads.
  • Demonstrated excellent customer service skills when dealing with client inquiries.
  • Developed strong relationships with clients to grow business networks.
  • Entered customer transaction information into company databases.
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Generated leads and located opportunities for market expansion and business growth.
  • Handled client deposits and transactions and updated billing information in company databases.
  • Arranged in-person meetings and visited with clients to improve success of sales pitches.
  • Highlighted new products and company promotions during sales pitches.
  • Provided efficient and courteous service to customers at all times.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Experienced with social media and communications platforms.
  • Met deadlines while maintaining high-quality deliverables.

Server

Vernon Downs
03.2012 - 11.2016
  • Presented menus to answer questions about items and make recommendations.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Documented server configurations and changes in accordance with established change control procedures.
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Checked on guests to verify satisfaction with each course.
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
  • Suggested additional items to customers to increase restaurant sales.
  • Used focus and memorization skills to keep track of tables and remember orders.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Recorded transactions in point of sales system to deliver prompt service.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Monitored food and beverage levels to satisfy customer needs.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Informed customers of daily specials.
  • Used good communication skills to reduce guest dissatisfaction.
  • Resolved customer complaints and inquiries in a timely manner.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Memorized menu to help diners make informed meal choices.
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
  • Responded quickly to meet customer needs and resolve problems.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Provided efficient and courteous service to customers at all times.

Receptionist

Jackson Hewitt
02.2011 - 06.2012
  • Coordinated catering needs for meetings or other special events held onsite.
  • Ordered front office supplies to maintain optimum inventory of stock.
  • Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
  • Greeted visitors warmly and ensured they had a positive experience.
  • Maintained detailed and accurate records of visitor requests and of calls received.
  • Used sign-in sheets and other check-in procedures to track visitors on premises.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Answered phones professionally in accordance with organizational protocols.
  • Developed effective working relationships with clients to ensure satisfaction with services provided.
  • Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
  • Handled frequent work process interruptions with flexibility and poise.
  • Operated telephone switchboard to answer and forward calls.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Used job-related software to update office expense and costs records.
  • Organized and filed important documents in filing cabinets or in online document storage solutions.
  • Maintained confidentiality of sensitive information obtained through job duties.

Administrative Assistant

Relyea Distributing
05.2008 - 02.2011
  • Preparing information on inventory.
  • Calculating orders.
  • Filing all invoices from each delivery.
  • Maintained all correspondence from stores.
  • Basic accounting for an individual contractor.

Education

Associates - Business Administration

Onondaga Community College
Syracuse, NY
05.2010

Skills

  • Client Correspondence
  • Appointment Scheduling
  • Vendor Management
  • Inquiry Requests
  • Microsoft Office
  • Research and Analysis
  • Error Resolution
  • Sales
  • Quotes
  • Strong people skills
  • Invoice/billing
  • Accounts Payable and Accounts Receivable
  • Financial Transactions
  • Ledger and Journal Entries
  • Spreadsheet Expertise
  • Financial Recordkeeping
  • Administrative Skills
  • Product Promotion
  • Product and Service Sales
  • Excellent People Skills
  • Guest Relations
  • Suggestive Selling
  • Sales Goal Attainment
  • Quotas and Goals always exceeded expectations
  • Service Trade
  • Salesforce

Awards

Top selling Salesman in multiple quarters, even including our NYC office. 

Timeline

Outside Sales Representative

Total Fire Protection
02.2022 - 06.2025

Sales Representative

Total Fire Protection
02.2022 - 06.2025

Account Clerk

Town of Salina
01.2021 - 02.2022

Sales Representative

Cutco
01.2021 - 02.2022

Server/Bartender/Trainer

Chili's/Brinker International
11.2016 - Current

Server

Vernon Downs
03.2012 - 11.2016

Receptionist

Jackson Hewitt
02.2011 - 06.2012

Administrative Assistant

Relyea Distributing
05.2008 - 02.2011

Associates - Business Administration

Onondaga Community College

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