Kaithlyn Roque
Proccess leader
Poolesville,MD
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and meeting goals. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Warehouse associate
Amazon
Hagerstown, MD
07.2021 - Current
- Amazon (XLX1) XL CrossDock
- Verified all receiving products are accounted physically and virtually ready to be shipped back out to other amazon facilities.
- Ensured all scheduled trucks for day/week are properly checked in and checked out.
- Ensured all scheduled trucks leaving for day leave on its scheduled departure time.
- Communicated with every associate how many live loads and drops are coming in for day for what times.
- Communicated with Tom team when trucks were ready to go.
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much as; 85+ pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Moved furniture and boxes using utility dolly and truck ramp.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Instacart Shopper
Instacart
Gaithersburg, MD
01.2021 - Current
- Communicated with customers based on their specific needs, when adding or cancelling products.
- Maintained receipts and obtained signatures that were needed by customer.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with customers on food selections and custom order requests.
- Kept vehicle clean and neat to offer professional impression to every customer.
Delivery Driver
Walmart
Frederick, MD
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Maintained consistent on-time delivery record with 94% of orders arriving ahead of schedule.
Team Leader Manager
AT&T
Cary, NC
02.2020 - 02.2021
- Direct Marketing agency
- Continuously generated everyday sales going door to door for fortune 100-500 companies selling cell phones services, high speed internet, and new cable/streaming services, gas, and electric.
- Trained and developed teams to utilize direct marketing skills to enhance everyday sales.
- Presented products using different techniques creating value in products and lowering standard of cost.
- Creating business plans each weekly setting goal for sales, techniques and new skills needed to learn by end of week.
- Memorized history of each company and all its regulations with each company we worked with.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Sales associate
Kohl's
Frederick, MD
10.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Restaurant Busser
Old Spaghetti Factory
Carmel, IN
02.2019 - 07.2019
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Floater Teacher
Heartland Hall Child Develop
Carmel, IN
06.2018 - 06.2019
- Modeled appropriate activities and positive behavior management.
- Encouraged child involvement in classroom experiences and group interaction.
- Arrived at assigned areas on time, prepared and ready to work.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies and procedures.
- Helped children put on coats, gloves and other cold-weather items in preparation for outdoor activities.
- Maintained positive demeanor to facilitate stable, consistent environment.
- Assisted older children with homework assignments, providing support and mentoring.
- Cared for children ages new born to 5 in nurturing and age-appropriate way.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Food Runner
TopGolf
Fishers, IN
12.2017 - 05.2018
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Crew Member
McDonald's
Carmel, IN
01.2017 - 11.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
Fishers High School
Fishers, IN06.2019
Skills
- Customer Relationships
- Proficient in Microsoft Office
- Order Fulfillment
- Customer Service
- Reliable and Responsible
- Productivity and Time Management
- Verbal and Written Communication
- Strong Attention to Detail
- Data Entry and Database Skills
- Problem Solving
- Lateral thinking
- Forklift Operator Certification
- Map reading and navigation skills
Languages
ASL
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Being a great leader comes from being a great follower.
-Anonymous
Timeline
Warehouse associate
Amazon
07.2021 - Current
Instacart Shopper
Instacart
01.2021 - Current
Delivery Driver
Walmart
01.2021 - Current
Team Leader Manager
AT&T
02.2020 - 02.2021
Sales associate
Kohl's
10.2019 - 12.2019
Restaurant Busser
Old Spaghetti Factory
02.2019 - 07.2019
Floater Teacher
Heartland Hall Child Develop
06.2018 - 06.2019
Food Runner
TopGolf
12.2017 - 05.2018
Crew Member
McDonald's
01.2017 - 11.2017
High School Diploma -
Fishers High School
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