Kaity Alverson
Phoenix,AZ
Summary
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results. Proven record of generating and building relationships, maintaining safe and productive work environments, hiring and training, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.
Overview
14
14
years of professional experience
Work History
Business Operations Manager & Head of Compliance
CITRUS ONE LLC
10.2022 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Ensured compliance with industry regulations by developing robust policies procedures.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Fostered a positive work environment that supported employee engagement and retention.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Oversaw implementation of new CRM system, improving data accuracy and accessibility for sales team.
- Managed inventory control processes to minimize stockouts and excess inventory, ensuring product availability and reducing storage costs.
- Negotiated with vendors to secure better pricing and terms, leading to improved profit margins.
Operations Manager
RESTAURANT DEVELOPMENT GROUP
03.2021 - 10.2022
- Oversaw day-to-day FOH operations at 4 locations including the companies additional concept Tap & Bowl
- Supervised the FOH General Managers at all locations to ensure all food, safety, and operating procedures are being performed
- Responsible for hiring and staffing of all positions in coordination with location managers
- Maintained safe working conditions as required by OSHA, federal, state and local regulations passing all health inspections
- Produced and updated training manuals for staff according to company standards and industry guidelines
- Provided Company owners with on-going feedback on company and staff performance as well customer satisfaction
- Resolved customer conflicts as well as employee conflicts during service as needed to ensure a positive environment for all guests and staff
- Breakfast Club and Tap & Bowl
Operations Manager
THE SICILIAN BUTCHER
11.2019 - 03.2021
- Supported the opening of 3 new locations with the hiring, onboarding, and training of staff and management
- Managed operations of four locations and actively supported each individual management team
- (75 - 150 employees)
- Collaborated with the marketing department on new campaigns and restaurant promotions across locations
- Ensured health and safety standards were maintained in accordance with regulatory requirements (OHSA, State inspections)
- Assisted in the development of training manuals and on-boarding procedures for staff
- Continuously communicated with ownership to provide feedback on company and staff performance as well customer satisfaction
General Manager
THE SICILIAN BUTCHER
11.2018 - 03.2021
- Managed a team of 75 employees and cultivated a positive and rewarding atmosphere for all team members
- Achieved consistent sales growth every month leading to a 48% increase in YTD sales (2018 - 2019)
- Enabled all Asst
- Managers to achieve quarterly performance bonuses through continued support and guidance
- Exceeded company performance targets and outperformed industry averages for operating food costs, labor costs, and liquor/beer/wine costs
- (Food Costs: 28%, Labor Costs: 19%, Liq./Beer/Wine Costs: 17%)
Operations Manager
J. RYAN ELECTRIC
09.2018 - 11.2018
- Managed a pipeline of solar and roofing jobs from work order to installation and final inspection
- Produced bid packages and budgets in response to customer RFQs including material costs, labor hours, and permitting fees
- Coordinated installation schedules and assigned Install Crews to projects based on availability and location
- Responsible for managing vendor invoices, obtaining approvals, and documentation within the company CRM database
- Prepared and submitted building permit applications containing project plans and permitting fees to local municipalities
- Scheduled pre-and-post site inspections with local building and electrical inspectors as well crew members
- Served as point-of-contact for customers/clients during each project providing progress reports and status updates as required
General Manager
DONOVANS STEAKHOUSE
06.2015 - 08.2018
- Led a team of 60 employees to ensure profitable business operations and provide positive guest experiences
- Hired, developed, and motivated team members to meet and exceed guest satisfaction and company standards
- Reduced total wine cost by 3% through restructuring the Private Dining and Reserve Wine Lists while maintaining quality options
- Maintained a monthly BOH labor percentage at or under our 7% corporate target by creating new staffing guidelines, daily percentage goals, and scheduling procedures with the Executive Chef
- Hired and trained a full-time Private Dining Manager leading to increased event revenues totaling roughly 30% of annual sales
Lead Bartender
DONOVANS STEAKHOUSE
12.2012 - 06.2015
- Continually provided exceptional service to guests in the bar, main dining room, and 6 private dining rooms
- Promoted a positive atmosphere and developed a steady base of returning/regular customers
- Adhered to all industry food and safety standards in addition to the company guidelines
General/Bar Manager
GARAGE WINE & TAP
08.2010 - 12.2012
- Worked closely with the owners to establish the original concept through planning and implementation
- Defined the initial SOP's for the FOH service and developed training manuals, and inventory guides
- Served as the acting Bar Manager as well the General Manager of day-to-day operations and service
- Responsible for initial onboarding process of all vendors, staff, and management into the POS system
Education
Business
University of Washington
Seattle, WASkills
- Microsoft Office (Excel, PowerPoint, SharePoint)
- Salesforce
- Project Management
- Operations Management
- Microsoft Office proficient
- Staff Management
- Logistics Management
- Onboarding and training
- Business Administration
- Vendor & Supplier Management
- Administrative Management
- Employee Relations
Phone
cell, 4807891948
Proficienciesandtechnicalskills
- (POS) Point of Sale Systems (Aloha POS, Aloha Insight, Aloha Enterprise)
- Microsoft Office (Excel, PowerPoint, SharePoint)
- OpenTable Software and OpenTable Manager
- Salesforce
Timeline
Business Operations Manager & Head of Compliance
CITRUS ONE LLC
10.2022 - Current
Operations Manager
RESTAURANT DEVELOPMENT GROUP
03.2021 - 10.2022
Operations Manager
THE SICILIAN BUTCHER
11.2019 - 03.2021
General Manager
THE SICILIAN BUTCHER
11.2018 - 03.2021
Operations Manager
J. RYAN ELECTRIC
09.2018 - 11.2018
General Manager
DONOVANS STEAKHOUSE
06.2015 - 08.2018
Lead Bartender
DONOVANS STEAKHOUSE
12.2012 - 06.2015
General/Bar Manager
GARAGE WINE & TAP
08.2010 - 12.2012
Business
University of Washington
Similar Profiles
Clark JohnsonClark Johnson
Server/Events at Citrus Hospitality LLC - Perch LAServer/Events at Citrus Hospitality LLC - Perch LA
David Sama DobdingaDavid Sama Dobdinga
DevOps Engineer at WONDERFUL CITRUS PACKING LLCDevOps Engineer at WONDERFUL CITRUS PACKING LLC
Youry GarciaYoury Garcia
CDL at RG & Son Transportation LLCCDL at RG & Son Transportation LLC
Vanessa CorreaVanessa Correa
BHT/CNA at NursioBHT/CNA at Nursio
Jericka HectorJericka Hector
Background Investigator at Maricopa County Adult Probation DepartmentBackground Investigator at Maricopa County Adult Probation Department