Kaity Buzby-Liburd

In my role as the Senior Director of Customer Service & Experience at Hologram Sciences, I am entrusted with the responsibility of overseeing and managing all aspects of customer service and experience for the company. This includes leading customer service representatives to provide exceptional customer support, developing and implementing strategies to improve customer satisfaction, and ensuring that all customer inquiries and complaints are addressed in a timely and efficient manner.

I work closely with other departments such as marketing, product development, and sales to ensure that the customer experience is consistent and cohesive across all touchpoints. Additionally, I am responsible for monitoring customer feedback, analyzing customer data, and identifying trends to inform product development and improve customer experience.

In summary, my role as the Senior Director of Customer Service & Experience requires a deep understanding of customer needs and behaviors, strong leadership and communication skills, and a passion for delivering exceptional customer service and experience.