Kaiulani Wilson
North Las Vegas ,NV
Summary
Experienced Customer Service Representative dedicated to ensuring customer satisfaction and contributing to company success. With 10 years in the industry, brings a dynamic and trustworthy approach to every interaction. Exceptional interpersonal and communication skills facilitate positive customer relationships and efficient issue resolution. Extensive experience with hemodialysis treatments and patient management. Utilizes effective communication and technical proficiency to ensure optimal patient care. Maintains high safety standards and fosters a supportive treatment environment, resulting in a track record of success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Hemodialysis Technician
Baylor Scott & White Health
05.2020 - 05.2021
- Maintained accuracy in assembling and monitoring dialysis machinery.
- Ensured consistent monitoring of patients to maintain safety during treatments.
- Maintained compliance with safety standards during dialysis machine operations.
- Facilitated understanding of the dialysis process for patients.
- Regulated and optimized fluid removal rates based on patient needs.
- Mentored new staff and seasoned trainees on
- Ensured accurate bicarb preparation and supervision throughout the day.
- Handled critical incidents with precision and promptness.
- Assisted patients with their essential needs.
- Supported individuals in understanding key principles of sustainable health practices.
- Designed instructional resources to support employee development.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Performed routine quality control and safety checks on all equipment.
Certified Clinical Hemodialysis Technician
DCI Dialysis
10.2017 - 02.2020
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Customer Service Representative
Magellan
12.2015 - 10.2017
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss secondary insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Assisted pharmacies with reversal claims, overrides and eligibility stages
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
Customer Service Representative
Superior Staffing
04.2015 - 12.2015
- Provided outstanding service to maintain positive client experiences.
- Maintained accurate notes on accounts to facilitate resolution of caller requests by the appropriate district.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated callers on what was posted on the account by the district/county and court orders.
- Assisted clients with payment schedules, refunds from the district, regulations and policy when in arrears, adding new information to account, and court orders or upcoming court hearings.
- Answer general questions of how to apply for child support and how the program works.
Student Stylist
Mirror Images Salon & Spa
09.2014 - 03.2015
- Executed hairstyling techniques and conducted chemical treatments.
- Resolved customer inquiries with professionalism while maintaining positive interactions.
- Ensured precise documentation of client histories through data entry.
- Suggested suitable hair care products based on individual client needs after analyzing hair type, texture, and condition post-treatment or service performed at the salon.
- Developed a loyal client base by consistently providing excellent service, establishing trust, and displaying genuine care for clients'' hair health and appearance.
Cashier
Stewart's Shop
08.2012 - 01.2014
- Exhibited proficiency in processing returned and exchanged products.
- Facilitated smooth payment processes by providing accurate change and transaction receipts.
- Executed tasks swiftly while maintaining quality standards.
- Delivered outstanding service quality.
- Performed inventory assessments.
- Skillfully welcomed guests, guiding them to the appropriate individual or location.
- Utilized robust communication and interpersonal skills.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science in Nursing - Nursing
College of Southern Nevada
North Las Vegas, NV01.2030
Certificate of Completion - Cosmetology
Austin's School of Spa Technology
Albany, NY03.2015
High School Diploma -
Hartford High Public High School
Hartford, CT06.2009
Skills
- Measuring vital signs
- Critical thinking
- Patient care
- Documentation accuracy
- Fast learner
- Very dependable
- Dialysis treatment
- Vascular Access management
- Data entry
- Office administration
- Administrative support
- Customer and client relations
- Microsoft Office Suite
Certification
Certified Clinical Hemodialysis Technician, 05/01/19-05/31/22
Personal Information
Authorized To Work: US
Timeline
Certified Hemodialysis Technician
Baylor Scott & White Health
05.2020 - 05.2021
Certified Clinical Hemodialysis Technician
DCI Dialysis
10.2017 - 02.2020
Customer Service Representative
Magellan
12.2015 - 10.2017
Customer Service Representative
Superior Staffing
04.2015 - 12.2015
Student Stylist
Mirror Images Salon & Spa
09.2014 - 03.2015
Cashier
Stewart's Shop
08.2012 - 01.2014
Certificate of Completion - Cosmetology
Austin's School of Spa Technology
High School Diploma -
Hartford High Public High School
Certified Clinical Hemodialysis Technician, 05/01/19-05/31/22
Bachelor of Science in Nursing - Nursing
College of Southern Nevada
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