KAIVIN PATRICK
Savannah,GA
Summary
A versatile professional with a strong background in communication and customer service. Holding a Bachelor's degree in Communication Studies with a minor in Music Technology brings a unique skill set. Experience in roles ranging from camp counseling to call center management adaptability and interpersonal skills that allow success in dynamic environments. Known for a strong work ethic and a positive, approachable demeanor, committed to delivering high-quality results in any endeavor.
Overview
9
9
years of professional experience
Work History
Marketing/Customer Care Specialist
Regency Home Builders/Keller Williams
08.2023 - Current
- Designed a process to review open work orders weekly, categorizing information, and creating a centralized annual company log for easy reference and efficient vendor coordination.
- Executed effective social media marketing strategies across all major websites, tailoring content and marketing strategies to each platform utilizing the 80/20 rule to attract qualified buyers.
- Created Excel's pivot tables and charts to analyze clients' data, extracting insights that enhanced the effectiveness of personalized marketing campaigns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Proactively identified areas for process improvement within the department, leading to increased efficiency and better use of resources.
Call Center Supervisor
The 58th Company, Covid Testing Inc
08.2022 - 08.2023
- Directed a 35-person customer service team at a call center, averaging 90 calls daily.
- Overhauled the training program by revamping existing materials, leading to a noticeable boost in customer satisfaction scores within 90 days and reducing customer support issues with an impressive 8% surge in first-call resolution rate.
- Coordinated networking events and organized a booth at the “Back To School” Expo to showcase a new product with a turnout the school board estimated between 10,000-15,000 people.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Testing Technician
Covid Testing Inc
08.2021 - 05.2022
- Mobilized and orchestrated the COVID testing traveling team for large public venues, such as Universal Studios and concerts, liaising with an average of 1,000 visitors daily.
- High-pressure, fast pace, challenging environment.
- Partnered in developing an online registration platform, empowering individuals to easily register for COVID-19 tests, resulting in a significant increase in self-testing and a notable improvement in data collection accuracy within the first month.
- Led travel team upon 48-hour notice with a successful history of coordinating travel logistics, including transportation, accommodation, and itinerary planning.
- Maintained compliance with industry standards through meticulous attention to detail during all testing phases.
Server/Third Key
Crawl Daddy’s
03.2018 - 08.2021
- Developed daily protocols to maintain a clean and hazard-free environment, resulting in decreased workplace incidents and increased employee satisfaction.
- Maintained a flexible weekly work schedule, accommodating the needs of supervisors and colleagues, including evenings, weekends, and holidays
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Assistant Sports Manager
YMCA
05.2017 - 03.2018
- Coordinate and execute program logistics, including scheduling, communicating with parents, and equipment management alongside the director.
- Established strong communication channels between parents, coaches, administrators,and sponsors.
- Refereed youth soccer games to ensure all parents and children complied with rules and regulations and all games were played fair and safely.
- Promote the program, including social media, schools, and the general public.
- Oversaw game day operations, managing staff schedules, security protocols, and event logistics.
Camp Counselor
YMCA
01.2016 - 08.2017
- Mentored children within groups while applying basic youth development principles through communication, relationship development, respect for diversity, and empowerment.
- Maintain high safety standards in all daily activities and recognize/address any health concerns.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Assisted in successfully managing daily operations such as meal planning, activity scheduling, and site maintenance.
- Earned a promotion/title of “Assistant Sports Manager” within 16 months of working part-time.
Server
Crawl Daddy’s
05.2015 - 08.2017
- Demonstrated strong communication to serve guests and fulfill customer orders for a positive and satisfactory experience
- Nurture a clean and safe work environment, adhering to all safety protocols and regulations to ensure the well-being of both customers and team members.
- Developed strong rapport with regular customers through genuine hospitality efforts, leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Communication, Studies Major, Music, Technology
Georgia Southern University
Savannah, GA05.2021
High School Diploma -
Savannah Christian Preparatory School
Savannah, GA05.2015
Skills
- Windows and Mac, Canva, Logic Pro X, Publisher, and PowerPoint
- Social Media Marketing
- Job Fair and Event Planning
- Cold Calling
- Good Telephone Etiquette
- Travel Arrangements
- Managerial Skills
- Food and Beverage Operations
- TIPS certified
- Basic Spanish,
- Teamwork and Collaboration
- Relationship Building
- Social Perceptiveness
- Troubleshooting
- Self-Directed
- Dependable and Responsible
Timeline
Marketing/Customer Care Specialist
Regency Home Builders/Keller Williams
08.2023 - Current
Call Center Supervisor
The 58th Company, Covid Testing Inc
08.2022 - 08.2023
Testing Technician
Covid Testing Inc
08.2021 - 05.2022
Server/Third Key
Crawl Daddy’s
03.2018 - 08.2021
Assistant Sports Manager
YMCA
05.2017 - 03.2018
Camp Counselor
YMCA
01.2016 - 08.2017
Server
Crawl Daddy’s
05.2015 - 08.2017
Bachelor of Science - Communication, Studies Major, Music, Technology
Georgia Southern University
High School Diploma -
Savannah Christian Preparatory School
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