Kaiwanica Brown
West Palm Beach,FL
Summary
Driven employee with proven track record and success in building strong relationships with customers, patients, and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when completing work assignments and interacting with patients, employees, and customers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
U.S. Department of Veterans Affairs
04.1999 - 01.2022
- Recorded patient intake, verified patient information and treatment plan, and scheduled subsequent appointments.
- Processed medical billing information.
- Filled patients' prescriptions using batch and barcode systems.
- Sourced and procured medical supplies and equipment.
- Conducted annual wall-to-wall inventory of pharmacy services.
- Reconciled government credit card purchases.
- Trained and onboarded new employees.
- Responded to emergencies and aid, as needed.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Operations Specialist
United States Navy
07.1997 - 02.1998
- Maintained a precise radar navigation plot of his ship's movement, ensuring accurate positioning.
- Evaluated information collected by radar and effectively disseminated it to relevant parties.
- Conducted routine preventive maintenance on radar equipment to ensure optimal performance.
- Served as watch supervisor and section leader.
- Interpreted and evaluated presentations and tactical situations and made recommendations to supervisors during watch conditions.
- Applied a thorough knowledge of doctrine and procedures applicable to CIC operations contained in U.S. Navy Instructions and Allied or U.S. Navy.
Education
Health Service Administration -
Keiser University
12.2023
Skills
- Interpersonal Skills
- Complex Problem Solving
- Communication & Empathy
- HIPAA Compliance
- Prior Authorizations
- Emergency Response Systems
- Procurement
- Patient Monitoring
- Healthcare Administration
- Customer service
- Data entry
- BLS/ CPR/ AED
Accomplishments
I was chosen to participate in a six-month leadership class to find a solution to a problem that would benefit the hospital. The leadership class was called P.R.I.D.E. ( Positive Results in Diversity Enhancement). Upon completion, a PowerPoint and summary were presented to the Hospital Administrator, Executive staff, and Service Chiefs.
Military Experience
United States Navy, Honorable Discharge
Veteran Status
U.S. Navy Veteran
Education
- Keiser University, Health Service Administration, 12/01/23
- CPhT ( Certified Pharmacy Technician ) 05/01/07 to 09/30/25
Certification
- CPhT - Certified Pharmacy Technician
Customer Service Mention Award
I was chosen as an Honorable Mention for a Customer Service Award for providing outstanding customer service. In addition, I was nominated as Pharmacy Technician of the Year.
Timeline
Certified Pharmacy Technician
U.S. Department of Veterans Affairs
04.1999 - 01.2022
Operations Specialist
United States Navy
07.1997 - 02.1998
Health Service Administration -
Keiser University
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