Kaiwen Cheng
Alexandria,VA
Summary
Reliable and efficient team player with strong customer service skills and attention to detail. Experienced in order fulfillment, inventory handling, and working in fast-paced environments. Committed to providing accurate, timely service and creating a positive experience for customers.
Overview
5
5
years of professional experience
Work History
In-Store Shopper/Grocery Bagger
Whole Foods Market
08.2021 - Current
- Pick and accurately fulfill customer online grocery orders in a fast-paced environment.
- Locate products efficiently while maintaining high standards of accuracy and quality.
- Select fresh produce, meat, dairy, and other perishable items based on quality and expiration dates.
- Substitute unavailable items according to customer preferences and store guidelines.
- Organize, bag, and prepare completed orders for customer pickup or delivery.
- Verify orders for accuracy before staging them for pickup.
- Communicate with team members and supervisors to resolve inventory and order issues.
- Maintain a clean, organized, and safe work area.
- Provide friendly and professional customer service when assisting customers with order pickups.
- Meet productivity goals while ensuring customer satisfaction and attention to detail.
- Follow all food safety, sanitation, and company policies.
- Facilitate seamless order handoffs between store associates and delivery drivers, ensuring prompt service and customer satisfaction.
- Pack items into paper or plastic bags by placing heavy or bulky goods on the bottom, keeping cold items together, and protecting fragile products.
- Greet shoppers, answer basic store questions, and offer to carry groceries to customer vehicles.
- Work closely with cashiers to keep the checkout line moving quickly during busy times.
Customer Service Representative
Amazon Hub & Locker
12.2022 - 06.2026
- Managed customer inquiries, providing solutions to enhance satisfaction and retention.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Enhance customer satisfaction by actively listening to inquiries and connecting clients to exact channels needed to resolve their concerns.
Education
Associate of Arts - Journalism
University of The District of Columbia
12.2002
Skills
- Order Picking & Fulfillment
- Inventory Awareness
- Attention to Detail
- Customer Service
- Time Management
- Organization
- Teamwork
- Problem Solving
- Food Safety & Sanitation
- Fast-Paced Work Environment
- Reliable and Dependable
- Quality Assurance
- Physical Stamina
Timeline
Customer Service Representative
Amazon Hub & Locker
12.2022 - 06.2026
In-Store Shopper/Grocery Bagger
Whole Foods Market
08.2021 - Current
Associate of Arts - Journalism
University of The District of Columbia