Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaixin Huang

San Francisco,CA

Summary

Proven leader with a track record of enhancing customer service and streamlining operations at Sharetea. Skilled in inventory management and team building, successfully managed a fast-paced environment, boosting customer satisfaction. Excels in problem-solving and multitasking, ensuring efficient store functionality and a positive workplace.

Bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience

Work History

Store Manager

Sharetea
11.2017 - 11.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Boba Barista

Tea For You
11.2016 - 11.2017
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.

Boba Barista

Mitsu Tea House
03.2015 - 10.2016
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.

Education

Bachelor of Science - Accounting

SFSU
1600 Holloway Ave, San Francisco, CA 94132
05.2021

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Inventory Management
  • POS Systems
  • Team Building and Leadership

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Store Manager

Sharetea
11.2017 - 11.2021

Boba Barista

Tea For You
11.2016 - 11.2017

Boba Barista

Mitsu Tea House
03.2015 - 10.2016

Bachelor of Science - Accounting

SFSU
Kaixin Huang