Summary
Overview
Work History
Education
Skills
Highlight of Qualifications
Timeline
Generic

Kaiya Benson

Schertz,TX

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

7
7
years of professional experience

Work History

Support Specialist (Remote)

Favor
Schertz, Texas
05.2020 - Current
  • Provide technical support to customers via phone and email.
  • Document customer inquiries and resolutions in a ticketing system.
  • Maintain composure and patience in the face of difficult customer situations, applying de-escalation techniques, and positive customer support.
  • Ensure compliance with company policies regarding security protocols.
  • Perform a variety of clerical and administrative duties pertaining to on-site support.
  • Manage time effectively to ensure tasks are completed on schedule, and deadlines are met.

Engagement Specialist(Remote)

Carenet Health
San Antonio, TX
12.2023 - 01.2024
  • Developed and implemented strategic engagement plans to enhance customer relationships and loyalty.
  • Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
  • Utilized CRM systems to track and manage customer interactions and feedback.
  • Maintained customer engagement databases, ensuring accuracy of data entry.
  • Collaborated with internal teams to ensure successful implementation of initiatives designed to improve customer experience.

Reservation Associate

Marriot Hotels And Resorts
San Antonio, Texas
04.2019 - 06.2020
  • Maintained up-to-date knowledge of hotel products, services, pricing plans, discounts, and policies.
  • Processed reservations from the central reservation system, third-party websites, and walk-in guests.
  • Greeted customers and answered inquiries regarding hotel services, amenities, and local attractions.
  • Attended regular training sessions on new industry trends and technologies related to reservations.

CBE Verification Agent

AND Connect
San Antonio, Texas
02.2018 - 04.2019
  • Conducted follow-ups with insurance companies to expedite verification processes.
  • Updated patient accounts with insurance verification information to ensure accurate billing.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Educated patients on their insurance benefits and coverage limitations.
  • Maintained confidentiality of sensitive information related to customer identity and account activity.

Education

Bachelor of Science - Health Administration

Grand Canyon University
Phoenix, AZ

Skills

  • Technical assistance
  • Failure resolution
  • Client communication
  • Service desk operations
  • Remote support
  • Helpdesk operations
  • Issue resolution
  • Customer relationship management
  • Customer service

Highlight of Qualifications

  • Proficiency with Microsoft Office, Adobe Illustrator
  • Knowlege of Medical Terminology
  • Team Player
  • Leadership Skills

Timeline

Engagement Specialist(Remote)

Carenet Health
12.2023 - 01.2024

Support Specialist (Remote)

Favor
05.2020 - Current

Reservation Associate

Marriot Hotels And Resorts
04.2019 - 06.2020

CBE Verification Agent

AND Connect
02.2018 - 04.2019

Bachelor of Science - Health Administration

Grand Canyon University

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Kaiya Benson