Summary
Overview
Work History
Education
Skills
Timeline
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Kaiya Chen

Coventry,RI

Summary

Punctual and honest cashier with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

2
2
years of professional experience

Work History

Piezoni's Pizza Front and Cashier

PieZoni's Pizza
03.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Collaborated with team members to provide efficient operations and exceptional customer service.

Hostess

Cracker Barrell Old Country Store
04.2023 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Crew Member

Dunkin' Donuts
06.2022 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Community College of Rhode Island
Warwick, RI
05.2025

Skills

  • Customer Assistance
  • Customer Service
  • Professionalism and Courtesy
  • Drawer balancing
  • Reliability and punctuality
  • Work Ethic and Integrity

Timeline

Piezoni's Pizza Front and Cashier

PieZoni's Pizza
03.2024 - 07.2024

Hostess

Cracker Barrell Old Country Store
04.2023 - 08.2023

Crew Member

Dunkin' Donuts
06.2022 - 01.2023

High School Diploma -

Community College of Rhode Island

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Kaiya Chen