Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kaiya Dublin

Colorado Springs,CO

Summary

Experienced Manager and Keyholder with over 3 Years of experience in leadership roles in retail environments. Successful manager of teams up to 24 retail salespeople in lululemon Athletica stores. Fair and predictable leader with employee wellbeing as top priority. 7 Years experience with hospitality and serving industries as well

Overview

7
7
years of professional experience

Work History

Guest Experience Lead

Lululemon Athletica
08.2023 - 06.2024
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Trained new hires on store policies and procedures, ensuring seamless integration into our retail team dynamic.
  • Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
  • Successful in reading business KPI's in order to create an optimized floor layout to increase sales and guest satisfaction.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Implemented coaching strategies to create an environment of learning and success

Key Leader

Lululemon Athletica
09.2021 - 08.2023
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Mentored junior team members, fostering professional growth and skill development.
  • Identified areas for improvement in operations, implementing changes that led to increased efficiency and customer satisfaction.
  • Worked within local athletic scene to create and build relationships to support our business and our community.
  • Created a sense of involvement and belonging through personalized break spaces and tokens of appreciation for our junior team members.
  • Delivered comprehensive reports on key performance indicators, enabling management to make informed decisions regarding strategic direction.

Barista

Matador Coffee Roasting Company
03.2021 - 09.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Server/Barista

Brandy’s Café
08.2020 - 02.2021
  • Process phone and walk-in orders
  • Operated as server and barista for customers
  • Cleaned and sanitized menus, condiments, and tables in accordance with health code standards
  • High level of customer service experience and commitment to customer satisfaction.
  • Operated POS system/Toast
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Barista

Coffee X Change
03.2020 - 08.2020
  • Hand pulling espresso shots, knowledge of entire menu offering, customizing drinks to meet customer requests
  • Processed phone, walk-in, and drive-thru orders at a high-volume coffee shop
  • Opening/Closing duties.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Hostess

Sushi Garden
06.2019 - 09.2019
  • Coordinated with servers to determine availability and preferences for seating customers
  • Completed all restaurant lobby/restroom cleaning duties
  • Processed take-out orders and ensured quality/accuracy of order for customers
  • Responsible for all cash transactions in a high-volume restaurant, averaging 100 patrons daily.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Customer Service Representative

Bion CrossFit
01.2017 - 01.2018
  • Conducted tours of the facility and addressed any prospective customer questions
  • Greeted customers and assisted with purchases and/or issues.

Education

Bachelor of Arts-Marketing -

Northern Arizona University

Sabino High School
Tucson, AZ

Bachelor of Science - Exercise Science

Northern Arizona University
Flagstaff, AZ

Skills

  • Leadership Qualities
  • Guest experiences
  • Exceptional communication
  • Team Supervision
  • Telephone Etiquette
  • Guest complaint resolution
  • Team member development
  • Training and mentoring
  • Community Relations
  • Event Planning
  • Strong Work Ethic
  • Cash Handling
  • Professional Appearance

Accomplishments

  • National Honor Society, Sabino High School 2015-2018
  • Academic Scholarship recipient - Northern Arizona University
  • Swam competitively for 12 years in the European Union

References

Erika Bert- Store Manager at lululemon Athletica

  • Contact: (818)425-8380; ebert@lululemon.com

Trinity Cherry- Educator at lululemon Athletica

  • Contact: (602)316-9305; tcherry@lululemon.com

Sophia Horton- Community Specialist at lululemon Athletica

  • Contact: (623)628-9083; shorton2@lululemon.com

Elizabeth Erkkila-Career Mentor

  • Contact: (520)442-7251; elizabeth.erkkila@gmail.com

Timeline

Guest Experience Lead

Lululemon Athletica
08.2023 - 06.2024

Key Leader

Lululemon Athletica
09.2021 - 08.2023

Barista

Matador Coffee Roasting Company
03.2021 - 09.2021

Server/Barista

Brandy’s Café
08.2020 - 02.2021

Barista

Coffee X Change
03.2020 - 08.2020

Hostess

Sushi Garden
06.2019 - 09.2019

Customer Service Representative

Bion CrossFit
01.2017 - 01.2018

Bachelor of Arts-Marketing -

Northern Arizona University

Sabino High School

Bachelor of Science - Exercise Science

Northern Arizona University

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Kaiya Dublin