Kaiya Francis

- Executed shipment and overnight inventory ensuring product accuracy and availability.

- Delivered elevated guest experience guest experience though technical product education, active listening, and personalized solutions.

- Trained and mentored new educators, providing feedback and coaching to align with brand culture and guest experience.

- Maintaining effective communication between leadership and educators while prioritizing a guest-first floor.

- Cross-trained in front and back of house supporting guests and operations seamlessly.

- Engaged in community events to build connections and promote company culture outside the store.

- Delivered personalized guest experiences , ensuring a welcoming and inclusive environment.

- Collaborated with team members to achieve daily sales targets and enhance store performance.

- Provided exceptional customer service by addressing inquiries and resolving issues promptly.

- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

- Provided positive first impressions to welcome existing, new, and potential customers.

- Assisted customers with product selection, ensuring tailored recommendations to enhance satisfaction.

- Represented the student body, collaborated with administration and organized events for over 4,000 students.

- Built leadership, teamwork, and conflict resolution skills.

- Organized and executed multiple school wide events, coordinating logistics, delegating tasks, and ensuring smooth operations.

- Developed time management and project planning abilities while balancing academics, extra curricular, and leadership responsibilities

- Built an inclusive, collaborative environment that supported participation and engagement from the wider student body

- Provided reliable childcare for children from the ages of 6 months to 6 years, ensuring safety, wellbeing, and daily routines.

- Planned and led engaging activities that promoted learning, creativity, and healthy development .

- Managed schedules, meal preparation, and daily activities and tasks, demonstrating strong time management and organization skills.

Maintained open communication with parents, adapting to feedback and resolving challenges with flexibility and empathy.

- Built trust through responsibility, consistency, and the ability to remain calm and solution focused in dynamic situations