Summary
Overview
Work History
Education
Skills
Timeline
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Kaiya Godin

Tipp City,OH

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Overview

3
3
years of professional experience

Work History

Deli/Bakery Team Associate

Wal-Mart Supercenter
11.2023 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Crew Member

Wendy's
06.2021 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at registers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted positive work environments through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain clean and welcoming dining areas for customers, boosting overall satisfaction during their visit.

Education

High School Diploma -

Troy High School
Troy, OH
05.2023

No Degree - Veterinary Science

Upper Valley Career Center
Piqua, OH
05.2023

Skills

  • Food Packaging and Labeling
  • Employee Training and Supervision
  • Verbal and Written Communication
  • Workstation Setup and Breakdown
  • Restaurant Operation
  • Cleaning
  • Taking Orders
  • Complex Problem-Solving
  • Organization and Time Management
  • Drive-Thru Operation
  • Raw Materials Handling
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Time Management
  • Store Opening and Closing
  • Food and Beverage Service
  • Willingness to Learn
  • Managing Orders and Deliveries
  • Clear Communication
  • Loyalty Program Promotion
  • Operate Cash Register
  • Cash Handling
  • Table and Dining Room Setup
  • Crew Leadership
  • Food Preparation and Safety
  • Dependable and Cooperative
  • Serving and Bussing
  • Interactive Communication Skills
  • Quality Assessments
  • Team Contribution
  • Coaching and Training

Timeline

Deli/Bakery Team Associate

Wal-Mart Supercenter
11.2023 - Current

Crew Member

Wendy's
06.2021 - 11.2023

High School Diploma -

Troy High School

No Degree - Veterinary Science

Upper Valley Career Center

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