Kaiya Jones
Jackson,TN
Summary
Accomplished in crisis intervention and deescalation, my tenure at Parkland Health Center honed my ability to manage high-stress situations with empathy and efficiency. Expert in emergency management and patient care, I excel in fostering community relations and ensuring public safety, demonstrating integrity and strong relationship-building skills.
Overview
5
5
years of professional experience
Work History
Police Officer
City of Jackson Police Department
10.2024 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
911 Dispatcher
City of Jackson Police Department
03.2024 - 10.2024
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
911 Dispatcher
SFC Dispatch
03.2022 - 10.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Patient Access Representative
Parkland Health Center
01.2021 - 12.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Care Technician
Parkland Health Center
07.2020 - 01.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
Criminal Justice - Criminal Justice
Mineral Area College
Farmington, MOHigh School Diploma -
Central R-3 Highschool
Park Hills, MO06.2020
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Planning and coordination
- Human relations
- Emergency management
- Community relations
- Crisis intervention and deescalation
Timeline
Police Officer
City of Jackson Police Department
10.2024 - Current
911 Dispatcher
City of Jackson Police Department
03.2024 - 10.2024
911 Dispatcher
SFC Dispatch
03.2022 - 10.2023
Patient Access Representative
Parkland Health Center
01.2021 - 12.2021
Patient Care Technician
Parkland Health Center
07.2020 - 01.2021
Criminal Justice - Criminal Justice
Mineral Area College
High School Diploma -
Central R-3 Highschool
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