Kaiya Martin
Boise,ID
Summary
Customer Sales Associate at Zamzows, adept in interpersonal communications and POS terminal operation, I significantly enhanced store appeal and customer engagement. Expert in merchandising and sales, I exceeded monthly targets through effective teamwork and collaboration, contributing to long-term business growth. Trained new staff, ensuring high standards of service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Merchandiser
Pro Grow
Boise, ID
04.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Worked closely with plants increasing my knowledge and understanding to proper care for them.
Customer Sales Associate
Zamzows
Boise, ID
02.2022 - 04.2024
- Improved overall store appearance by creating visually appealing merchandise displays that attracted customer attention.
- Conducted efficient end-of-day closing procedures including drawer reconciliation, register audits, and nightly reporting tasks, maintaining a high level of accuracy and consistency.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associates - Horticulture
College of Western Idaho
Nampa, IDCapital High School
Boise, IDSkills
Interpersonal communications
Customer engagement
Product promotions
POS terminal operation
Good Telephone Etiquette
Multitasking Abilities
Organization and Time Management
Planning and Coordination
Teamwork and Collaboration
Till counting
Stocking and replenishing
Store opening and closing
Cash Handling
Sales expertise
Merchandising
Attention to Detail
Dependable and Responsible
Analytical and Critical Thinking
Extensive Plant Knowledge
Timeline
Merchandiser
Pro Grow
04.2024 - Current
Customer Sales Associate
Zamzows
02.2022 - 04.2024
Associates - Horticulture
College of Western Idaho
Capital High School