Kaiya Owens
Kissimmee,FL
Summary
Dynamic and dedicated professional with extensive experience as a Correctional Officer at Orange County Corrections, skilled in conflict resolution and emergency response. Proven ability to manage high-risk situations effectively, ensuring safety and reducing contraband incidents. Adept at training teams and enhancing customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Orange County Corrections
Orange County
01.2022 - 10.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Server
Outback Steakhouse
Kissimmee, FL
05.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Line Cook
Maple Street Biscuit
Kissimmee Fl
03.2022 - 06.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Lead Bartender
Olive Garden
Kissimmee, FL
03.2021 - 05.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Server Manager
Metro Diner
Kissimmee Fl
07.2021 - 02.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Server
The Juicy Crab
Orlando, FL
02.2020 - 10.2020
Server
Waffle House Restaurant
Orlando Fl
05.2019 - 02.2020
Cashier
Nypd Pizza
Kissimmee
05.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Osceola High School
Kissimmee, FL05.2020
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Self-defense tactics
- Weapons training
Certification
State Officer Certification Examination (SOCE).
Timeline
Server
Outback Steakhouse
05.2022 - 01.2023
Line Cook
Maple Street Biscuit
03.2022 - 06.2022
Correctional Officer
Orange County Corrections
01.2022 - 10.2024
Server Manager
Metro Diner
07.2021 - 02.2022
Lead Bartender
Olive Garden
03.2021 - 05.2022
Server
The Juicy Crab
02.2020 - 10.2020
Server
Waffle House Restaurant
05.2019 - 02.2020
Cashier
Nypd Pizza
05.2018 - 09.2018
Osceola High School