Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaiya Sullivan

San Antonio

Summary

Proven track record in enhancing client wellness and satisfaction at Sevita Home Healthcare, showcasing exceptional emotional support and personal hygiene assistance skills. Expert in staff supervision and problem-solving, significantly improving operational efficiency. Demonstrates a strong ability to meet diverse customer needs, ensuring high levels of loyalty and repeat business. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Results-oriented Retail Sales Merchandiser offering [Number] years of experience leveraging creative business strategies to maximize product profitability. Motivated team player with expertise in conducting inventory, executing floor plans and monitoring sales volumes. Proficient in job-related software. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. History of improving food service team training, performance and satisfaction. Well-versed in assigning tasks, monitoring service and implementing plans to correct problems. Competent in batch cooking for large facilities. Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work.

Overview

4
4
years of professional experience

Work History

Direct Support Professional Caregiver

Sevita Home Healthcare
11.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Food Service Supervisor

Cantu Services
06.2021 - 10.2023
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Serving & Redirecting Soldiers.
  • Unboxing & Boxing new and leftover product or produce.
  • Removing of all food debris form tables & chairs.
  • Drying & putting way all dry dishes from warewasher.
  • Dating & Labeling all product & produce
  • Mopping & sweeping floors
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Tracked food production levels, meal counts, and supply costs.

Customer Service Representative

Alorica
01.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Sam Houston High School
San Antonio, TX
06.2020

Skills

  • Disability Awareness
  • Emotional Support
  • Meal Preparation
  • Personal Hygiene Assistance
  • Transportation Assistance
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Staff Supervision
  • Food Preparation
  • Warehouse Procedures

Timeline

Direct Support Professional Caregiver

Sevita Home Healthcare
11.2023 - Current

Food Service Supervisor

Cantu Services
06.2021 - 10.2023

Customer Service Representative

Alorica
01.2020 - 05.2021

High School Diploma -

Sam Houston High School
Kaiya Sullivan