Kaiya M. Dicks
West Haven,CT
Summary
Accomplished Senior Bed Management Associate at Yale New Haven Health System, adept in utilizing Epic for efficient patient placement and mastering time management. Demonstrated excellence in streamlining pre-admission processes, enhancing patient flow by 30%, and maintaining meticulous attention to detail. Skilled in computer applications and fostering collaborative relationships to optimize healthcare delivery.
Overview
27
27
years of professional experience
Work History
Senior Bed Management Associate
Yale New Haven Health System
11.2007 - Current
- The Bed Management Associate is responsible for all functions and responsibilities related to patient placement to inpatient beds in all of the five acute care hospitals (Yale-New Haven Hospital, Bridgeport Hospital, Greenwich Hospital, Lawrence+Memorial Hospital, and Westerly Hospital). Utilizing effective communication, swift decision making, and effective use of technology, the BMA directs the assignment of all admissions, discharges and transfers within each of the hospitals. This position utilizes Epic to assure timely and accurate patient placement as well as demographic, clinical, visit status and insurance information. The BMA is responsible for verifying, reconciling and broadcasting the midnight census of all the hospitals to the appropriate hospital wide distribution group. The BMA works in collaboration with the Clinical Bed Manager in the facilitation of continuous throughput of patients from all points of entry (ED, PACU, direct admissions), the administrator on call, the Off Shift Administrator, Patient Service Managers, physicians and inpatient bed resources throughout the institution. The BMA also works collaboratively with the Associate Chief of Medicine in the determination and identification of appropriate team assignment and coverage. The BMA will also provide support to the ED Registration team and other areas of PFAS as deemed appropriate. Maintains knowledge and understanding of all patient flow processes, surge policies, disaster response, and downtime processes unique to each of the five hospitals.
Pre-Admission Testing
Yale New Haven Hospital
09.2010 - 09.2012
- Assisted physicians with diagnostic tests during the pre-admission phase, ensuring accurate results for better-informed treatment decisions.
- Expedited scheduling processes by coordinating appointments efficiently between multiple departments involved in the pre-operative planning phase.
- Increased accuracy of patient records by meticulously verifying medical history, allergies, and medication lists.
- Checking H&P's for updated information
Business Office Manager
West Rock Health Care
10.2001 - 10.2007
- Updated reports, managed accounts, and generated reports for new Residents admissions
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Managed Individual’s Funds & Benefits for Nursing Home Facility
- Complete benefit applications with the Department of Social Services, Social Security Administration, Railroad Retirement Board, and Veterans if applicable
- Prepare financial documents for DDS and Medicare
- Complete Rep-Payee Accounting Reports submitted to Social Security Administration
- Attend meetings with Residents Families
- Manage Individual checking accounts of all SNF/ICF residents Individuals Deposit and record all other benefit monies.
- Prepare Funeral Home Paperwork
Medical Assistant
Women's Health Care Services
05.1997 - 02.2001
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Medical Assistant
Sawyer Business School
Hamden, CT05.1997
Skills
- Epic
- Computer Skills
- Team Leadership
- Time Management
Timeline
Pre-Admission Testing
Yale New Haven Hospital
09.2010 - 09.2012
Senior Bed Management Associate
Yale New Haven Health System
11.2007 - Current
Business Office Manager
West Rock Health Care
10.2001 - 10.2007
Medical Assistant
Women's Health Care Services
05.1997 - 02.2001
Medical Assistant
Sawyer Business School
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