Kaiyleen Niznik
Superior,WI
Summary
Dedicated Customer Service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
12
12
years of professional experience
Work History
Receptionist
Eversmiles Pediatric Dentistry
11.2023 - Current
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
Manager
Sutherland Cbd
04.2021 - 10.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Provided exceptional customer service to new and returning customers.
- Educating customers on product, helping them find which product fit best for their needs.
- Monthly product/ business advertising, meeting with different businesses to educate about products .
Health Unit Coordinator
St. Luke's Hospital Maternal Child Health
02.2020 - 04.2021
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Provided concierge service to assist patients and families and direct them to available resources.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
Housekeeping Room Attendant
Pier B Hotel And Resort
08.2017 - 02.2018
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Certified Nursing Assistant
Middle River Health And Rehabilitation Facility
11.2012 - 09.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 15+ residents under long-term care
EKG Technician/Certified Nursing Assistant
St. Luke's Hospital Cardiac Unit
12.2014 - 02.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Monitored patient activity during stress test to record data.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
Education
Some College (No Degree) - Health Unit Coordination
Lake Superior College
Duluth, MNHigh School Diploma -
Superior High School
Superior, WI06.2012
Some College (No Degree) - Certified Nursing Assistant
Wisconsin Indianhead Technical College,
Superior, WISkills
- Project Management
- Managing Cash Register
- Focus and Follow-Through
- Customer Service
- Delegating Work
- Positive and Friendly
- Caregiver Relations
- Promoting Healthy Habits
- Conscientious and Detail-Oriented
- Positive Team Player
- Medical Recordkeeping
- Organization and Time Management
- File Management
- Data Entry
- Information Protection
- Telephone skills
Timeline
Receptionist
Eversmiles Pediatric Dentistry
11.2023 - Current
Manager
Sutherland Cbd
04.2021 - 10.2021
Health Unit Coordinator
St. Luke's Hospital Maternal Child Health
02.2020 - 04.2021
Housekeeping Room Attendant
Pier B Hotel And Resort
08.2017 - 02.2018
EKG Technician/Certified Nursing Assistant
St. Luke's Hospital Cardiac Unit
12.2014 - 02.2015
Certified Nursing Assistant
Middle River Health And Rehabilitation Facility
11.2012 - 09.2017
Some College (No Degree) - Health Unit Coordination
Lake Superior College
High School Diploma -
Superior High School
Some College (No Degree) - Certified Nursing Assistant
Wisconsin Indianhead Technical College,