Kaiylyn Leal
Cuero,Tx
Summary
Dedicated Pharmacy Technician Trainee at Mohrmanns Drug Store, skilled in medication dispensing and effective communication. Enhanced patient satisfaction through exceptional service and meticulous inventory management, ensuring compliance with HIPAA regulations. Proven ability to foster relationships with healthcare providers, contributing to a streamlined pharmacy operation and improved patient care.
Personable and highly organized, with keen attention to detail and positive attitude. Knowledgeable about pharmaceutical principles and medication dispensing, with skills in data entry and inventory management. Committed to ensuring accurate medication preparation and contributing to safe and efficient pharmacy environment.
Experienced with handling medication preparation and assisting pharmacists. Utilizes knowledge of pharmaceutical procedures to ensure accurate and efficient service. Strong understanding of inventory management and patient confidentiality, contributing to well-organized and compliant pharmacy environment.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
1
1
Certification
Work History
Pharmacy Technician Trainee
Mohrmanns Drug Store
08.2022 - 01.2023
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
- Effectively managed time-sensitive tasks such as compounding or reconstituting medications under pharmacist supervision, ensuring prompt delivery to patients without compromising quality standards.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Provided exceptional customer service, answering queries and guiding patients in medication management.
- Assisted in managing inventory levels, ensuring availability of essential medications for patient care.
- Fostered positive relationship with patients, offering compassionate care and understanding of their needs.
- Supported inventory audits, minimizing losses and discrepancies in stock levels.
- Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
- Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
- Improved patient adherence to medication regimes by participating in reminder call programs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
General Studies
Texas Virtual Academy K-12 Program
Texas Homeschool06-2020
Skills
- Inventory organization
- Problem-solving skills
- Effective communication skills
- Pharmacy software proficiency
- Medication dispensing
- Dosage form preparation
- Quality control procedures
- Medication storage procedures
- Patient confidentiality
- Drug utilization review
- Drug storage procedures
- Pharmacology fundamentals
- Adherence to protocols
- Prescription interpretation
- Updating medication histories
- Manual and automated medication dispensing
- Labeling accuracy
- Team collaboration
- Great team player
- HIPAA
- Drug interaction awareness
- Drug inventory control
- Insurance verification
- Insurance billing
- Pharmacy and customer records management
- Pharmacy law compliance
- Workflow optimization
- Staff development
- Pharmaceutical calculations
- New hire onboarding
- Drug classification
- Outstanding interpersonal skills
- FDA regulations
- Proper labeling procedures
- FDA compliance
- OTC products
- Point of sale systems proficiency
- Medication counting
- FDA and HIPAA compliance
- Production leadership
- Quality assurance and control
- Computer research
- Proper labeling
- Pharmacy operations
- Customer service
- Attention to detail
- Prescription filling and labeling
- Payment processing
- Creative thinking
- Analytical thinking
- HIPAA compliance
- Medical insurance claims processing
- Data entry
- Insurance processing
- Order verification
- Prioritization and organization
- Cash register operations
- Prescription refill fulfillment
- Patient profile setup
- Employee training
- Team coordination
- Supply restocking
- Dispensing medications
- Relationship building
- ERP software
- Product markdowns
- Medicare and medicaid process
- Stocking shelves
- Inventory management
- Prescription order verification
- Verifying orders
- Insurance claim processing software
- Prescription pricing
- Confidentiality and HIPAA
- Medication storage and labeling
- FDA drug safety guidelines
- Customer identification checks
Certification
- Certified Pharmacy Technician Trainee, Texas State Board Of Pharmacy - Registration Number-341623 Expired 07/31/2022
Timeline
Pharmacy Technician Trainee
Mohrmanns Drug Store
08.2022 - 01.2023
General Studies
Texas Virtual Academy K-12 Program
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