Kaiyona Hepbourn
Cedar Hill
Summary
I am an experienced Pit Operator and Returns Associate with a strong background in customer service, food safety, and retail management. I have the ability to handle transactions efficiently, manage inventory, and maintain a clean and organized workspace. I have a strong understanding of safety protocols and teamwork dynamics. I hold an Associate's degree in Engineering of Science, which I earned at the age of 18. I have also advanced to our safety team and taken on the role of learning ambassador.
Overview
4
4
years of professional experience
Work History
Pit Operator and Learning Ambassador
Amazon Warehouse
01.2024 - Current
- I Collaborated with departments to restock or dispose of returned products efficiently.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Implemented innovative problem-solving techniques to address complex operational challenges quickly and decisively.
Baker
Miss sugar rush
05.2021 - Current
- As a baker, I was responsible for preparing and baking a variety of baked goods, including bread, pastries, cakes, and cookies
- I also decorated cakes and pastries, maintained a clean and organized workspace, and adhered to health and safety guidelines
- Additionally, I managed inventory levels, ordered supplies, and occasionally interacted with customers to take special orders or provide recommendations
Assistant Manager
Famous Footwear
09.2023 - 05.2024
- As a retail manager, I was responsible for overseeing the daily operations of the store
- My duties included managing staff schedules, ensuring excellent customer service, and maintaining inventory levels
- I also handled financial tasks such as budgeting, sales analysis, and reporting
- Additionally, I worked on implementing sales strategies, training employees, and resolving any customer or staff issues that arose
- My role required strong leadership, organizational skills, and the ability to adapt to changing situations to ensure the store's success
Child Care Assistant
Tiny Tots University
08.2022 - 11.2023
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps
- Balanced schedules to promote optimal rest, play and educational periods
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
To-Go Server
Cracker Barrel
03.2022 - 11.2022
- Provided exceptional service to a high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
Cashier/Customer Service
CMD Sports
03.2021 - 08.2021
- Interacted politely with customers to promote quality service during checkout
- Issued receipts, change and refunds to customers to promote smooth operations
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods
- Handled merchandising and restocking needs for multiple checkout lines
Education
Associate's degree - Engineering In Science
El Centro College
Dallas, TX08.2023
Skills
- Customer service
- Order fulfillment
- Heavy equipment operation
- Teamwork and collaboration
- Problem-solving
- Workplace safety
Timeline
Pit Operator and Learning Ambassador
Amazon Warehouse
01.2024 - Current
Assistant Manager
Famous Footwear
09.2023 - 05.2024
Child Care Assistant
Tiny Tots University
08.2022 - 11.2023
To-Go Server
Cracker Barrel
03.2022 - 11.2022
Baker
Miss sugar rush
05.2021 - Current
Cashier/Customer Service
CMD Sports
03.2021 - 08.2021
Associate's degree - Engineering In Science
El Centro College
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