Kaja Henning
Anna,TX
Overview
5
5
years of professional experience
Work History
Account Manager
Administep, LLC
03.2022 - 02.2024
- Managed all aspects of client relationship for 5+ medium-large accounts and built relationships to promote long-term business growth.
- Met with customers regularly to ascertain needs, tailor solutions, and analyze feedback to identify opportunities for improvement and ensure continued success.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Successfully escalated issues, preventing potential loss of valuable clients while maintaining positive relationships.
Change Request Manager
Administep, LLC
01.2022 - 08.2023
- Designed and implemented ticket system that was adopted company-wide to track client issues and ensue each was worked to completion.
- Designed and implemented change request tracker and associated client forms to guarantee each change request was paid, worked, and completed to satisfaction.
- Sent and tracked professional contracts and invoices to clients.
- Monitored status of all client issues/change requests and collaborated with team members to provide client updates.
- Led the design of a new customer service department.
Operations Support Specialist
Administep, LLC
11.2020 - 01.2021
- Maintained all service-level agreements for daily inbound packages, mail, and CDs – including opening, sorting, batching, uploading, documenting, and scanning.
- Created training documents for new/current employees.
- Provided production equipment troubleshooting as needed.
Store Manager
Domino's Pizza
06.2019 - 11.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning and expense tracking to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Biochemistry
Collin County Community College District
McKinney, TXHigh School Diploma -
Anna High School
Anna, TX05.2019
Skills
- Promoted to manager position of 2 companies within a year of being employed
- Rebuilt strained relationships with 5 clients after previous account manager caused friction
- Created and designed complete customer service department
- Manufactured multiple data tracking worksheets for clients/coworkers
- Learned and successfully excelled at all mailroom operations
- Youngest store manager in the district at Domino's
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Project Development - Collaborated with team of 5 in the development of an entire customer service department.
- Teamwork and Communication - Proficient in working collaboratively with cross-functional teams, utilizing strong communication and interpersonal skills.
- Adaptability - Proven ability to quickly adapt to new environments and embrace change, demonstrated when successfully transitioning to new roles with minimal training.
- Flexibility - Recognized for flexibility in handling diverse tasks and responsibilities, adeptly adjusting to shifting priorities and organizational needs.
Timeline
Account Manager
Administep, LLC
03.2022 - 02.2024
Change Request Manager
Administep, LLC
01.2022 - 08.2023
Operations Support Specialist
Administep, LLC
11.2020 - 01.2021
Store Manager
Domino's Pizza
06.2019 - 11.2020
No Degree - Biochemistry
Collin County Community College District
High School Diploma -
Anna High School
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