Summary
Overview
Work History
Education
Skills
Timeline
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KaJada Peoples

Albany,Georgia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Representative industry . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Experian Engagement Specialist

Startek
06.2023 - Current
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Developed and updated databases to handle customer data.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.

Walmart Associates - Bakery

Walmart
02.2023 - 07.2023
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Inspected goods to establish accurate pricing and labeling.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Customer Service Representative

Teleperformance USA
12.2021 - 02.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Updated account information to maintain customer records.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Alorica
05.2020 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Monroe Comprehensive High School
Albany, GA
08.2016

Skills

  • Data Entry
  • Customer Service
  • Problem-Solving
  • Troubleshooting
  • Computer Skills
  • Flexible and Adaptable
  • Verbal Communication
  • Product Knowledge
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Call center experience
  • Salesforce CRM

Timeline

Experian Engagement Specialist

Startek
06.2023 - Current

Walmart Associates - Bakery

Walmart
02.2023 - 07.2023

Customer Service Representative

Teleperformance USA
12.2021 - 02.2022

Customer Service Representative

Alorica
05.2020 - 02.2021

High School Diploma -

Monroe Comprehensive High School

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KaJada Peoples