Ka'Jada Peoples
Albany,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Experian Engagement Specialists
Startek USA
Myrtle Beach, SC
06.2023 - 04.2024
- Verify identities for local and government websites.
- Navigated multiple software applications while assisting customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Attended regular team meetings to discuss best practices.
Walmart Associate
McDonald's
Albany, GA
01.2023 - 06.2024
- Handled customer complaints professionally and efficiently.
- Managed inventory levels, restocked shelves as needed.
- Cross-trained in multiple departments for increased versatility.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Teleperformance
Customer Service Reprehensive
Albany, GA
12.2021 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted with customer requests and answered questions to improve satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Navigated multiple software applications while assisting customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative
Alorica
Albany, GA
05.2020 - 12.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Navigated multiple software applications while assisting customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed high volume of inbound customer calls with professionalism.
- Resolved customer complaints, ensuring a positive experience.
Education
High School Diploma -
Monroe Comprehensive High School
Albany, GA05-2016
Some College (No Degree) -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Workplace Safety
- Preparing reports
- Program Support
- Cash Handling
- Product Knowledge
- Data Entry
- Microsoft PowerPoint
- Computer Proficiency
- Credit card payment processing
- Retail sales customer service
- Complaint Handling
- Active Listening
- Product Sales
- Typing 40 WPM
Languages
English
Full Professional
References
References available upon request.
Timeline
Experian Engagement Specialists
Startek USA
06.2023 - 04.2024
Walmart Associate
McDonald's
01.2023 - 06.2024
Teleperformance
Customer Service Reprehensive
12.2021 - 11.2022
Customer Service Representative
Alorica
05.2020 - 12.2021
High School Diploma -
Monroe Comprehensive High School
Some College (No Degree) -
Ultimate Medical Academy - Clearwater
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