Kajal Buty
Vancouver,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. With more than two years of experience in customer service and a passion for troubleshooting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
UBC SALES REPRESENTATIVE SUPERVISOR
Tim Hortons
08.2021 - 10.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with customers.
- Manage the day-to-day responsibilities of an independent sales representative to generate new customers in an assigned high-volume.
- Document customer orders in an accurate and timely manner.
- Trained and mentored new sales representatives.
Receptionist Assistant
Archway Marketing
10.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Prepared, collected and distributed outgoing and incoming mail and packages.
Team Leader / Manager
TIM HORTONS
06.2019 - 08.2021
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers
- Handled a high volume of customer interactions while maintaining professionalism, empathy, and attention to detail.
Education
Associate of Arts - Journalism And Mass Communication
Columbia College
Vancouver, BC09.2020
Skills
- Excellent problem-solving and troubleshooting abilities, with a logical approach to issue resolution
- Proficient in Microsoft Office packages, including Word, Excel, and Outlook
- Strong customer service skills with a focus on understanding and addressing user needs
- Effective communication skills, both written and verbal, enabling clear and concise interactions with users and colleagues
- Detail-oriented with the ability to document processes and incidents accurately
Certification
-Certified Privacy & information Security- IT professionals from UBC, Vancouver.
-Hybrid Work, from UBC, Vancouver.
-New Worker Safety Orientation, From UBC, Vancouver.
-Food Handler Certification, Tim Horton's-2026.
Timeline
Receptionist Assistant
Archway Marketing
10.2021 - 08.2023
UBC SALES REPRESENTATIVE SUPERVISOR
Tim Hortons
08.2021 - 10.2023
Team Leader / Manager
TIM HORTONS
06.2019 - 08.2021
Associate of Arts - Journalism And Mass Communication
Columbia College
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