Kajal Lata
Plumas Lake,California
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Walgreens Co.
2293 River Oaks Blvd, Plumas Lake, CA 95961
04.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed timely and effective replacement of damaged or missing products.
- Provided training and support to new associates to help provide high-quality customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Media Auditor
Vatis Communications
Suva, Fiji
10.2020 - 07.2022
- Lead the monitoring team.
- Analyzed social media trends and competitor activities to develop and implement a successful thought leadership campaign (clients including the statutory bodies in Fiji, Government Departments, and the Fijian Government).
- Compiled and produced relevant reports for clients or specialized analytical reports for management.
- Parliament monitoring and produced reports for the CEO.
- Resolved public queries on client’s social media platforms (Facebook, Twitter, Instagram, TikTok).
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Experienced of hybrid work setting.
Invoicing & Inventory Clerk
Ashabhai & Co. Pte Limited
Suva. Fiji
09.2017 - 10.2020
- Contributed to cost savings by identifying opportunities for consolidating shipments or utilizing more efficient transportation methods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Partnered with representatives from different carriers to arrange materials shipments.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed materials to educate staff on proper inventory management techniques.
- Developed strong relationships with suppliers and carriers, facilitating efficient communication around delivery schedules and potential delays.
- Processed required paperwork to expedite handling of shipped and received goods.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Supported purchasing department by verifying stock levels before placing orders for new items.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
- Managed returns and exchanges smoothly, minimizing disruptions to inventory flow and ensuring customer satisfaction.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Collaborated with the procurement team to establish steady supply of inventory.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Completed physical inventory counts each month.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Increased productivity through the implementation of an effective barcode scanning system for tracking inventory movement.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Established protocols to use for inventory control and management, streamlining internal process.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new hires on proper inventory protocols, ensuring consistent adherence to established procedures across all staff members.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Monitored slow-moving items closely, taking proactive measures such as sales promotions or markdowns to clear out stagnant stock efficiently.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Implemented continuous improvement initiatives to optimize warehouse layout and workflow processes, resulting in reduced labor costs and increased throughput rates.
- Performed data entry and completed proper paperwork.
- Coordinated effectively with sales teams on product availability information, enabling them to provide accurate updates to customers on lead times.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in a dynamic work environment.
Education
Bachelor of Arts - Economics And Finance
Fiji National University
Suva, Fiji12.2022
Bachelor of Arts - Accounting And Economics
University of The South Pacific
Suva, Fiji06.2019
Skills
- Billing Adjustments and Refunds
- Stock replenishment
- Store maintenance
- Regulatory Compliance
- Data Management
- Teamwork and Collaboration
- Account Updates
- Understanding Customer Needs
- Merchandise Orders and Exchanges
- Cross-Functional Collaboration
- Staff education and training
- Quality Control
- International sales support
- Sales closing
- Employee Management
- Needs Assessment
- Recordkeeping strengths
- 40 wpm Typing Speed
- Training development aptitude
- English Fluency
- Office equipment proficiency
- Money handling abilities
- LiveChat Messaging
- System implementation
- Order documentation
- Report creation
- Product Merchandising
- Order Fulfillment
- Administrative and Office Support
- Sales expertise
- Order Processing
- Brand representation
- Relationship Building
- Project management abilities
- Data Evaluation
- Complaint Investigation
- Product Knowledge
- Order and Refund Processing
- Salesforce CRM
- Problem Resolution
- Database Management
- Stock management
- Service standard compliance
- Report Preparation
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Microsoft Office
- Computer Skills
- Receiving support
- Route Management
- Project Management
- Warehousing functions
- Promotional support
- Product and service knowledge
- Inventory Control
- Work Prioritization
- Process Improvement
- Customer Relationship Management (CRM)
- Remote Office Availability
- Complex Problem-Solving
- Quality Assurance Controls
- Shipping procedures understanding
Accomplishments
- Supervised team of 2 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Hindi
Native or Bilingual
Timeline
Customer Service Associate
Walgreens Co.
04.2023 - Current
Media Auditor
Vatis Communications
10.2020 - 07.2022
Invoicing & Inventory Clerk
Ashabhai & Co. Pte Limited
09.2017 - 10.2020
Bachelor of Arts - Economics And Finance
Fiji National University
Bachelor of Arts - Accounting And Economics
University of The South Pacific