Kajal Munguia
Vacaville,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to a secure entry-level position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Optical Lab Technician
Kaiser Permanente
Richmond, CA
12.2009 - Current
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
- Continually sought opportunities to improve personal skills and knowledge, attending industry training sessions and applying new learning to daily tasks.
- Demonstrated exceptional problem-solving skills when addressing unique customer requests or complex prescriptions, ensuring optimal outcomes for each client''s vision needs.
- Enhanced team productivity by fostering a collaborative work environment through clear communication and mutual support.
- Assisted colleagues in achieving their goals through mentorship and guidance while maintaining open lines of communication within the team.
- Assisted in training new lab technicians, sharing expertise to ensure consistent performance across the team.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
Licensed Dispensing Optician
LensCrafters
Fairfield, CA
04.2000 - 11.2009
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
- Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
Education
Optical
Waterman Training
Martinez, CA2000
Skills
- Adaptive learning
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Relationship building
- Continuous improvement
Timeline
Optical Lab Technician
Kaiser Permanente
12.2009 - Current
Licensed Dispensing Optician
LensCrafters
04.2000 - 11.2009
Optical
Waterman Training