Kajal Shrestha
Haymarket,VA
Summary
Versatile professional with a proven track record at Assyst Inc., excelling in operational management and customer service. Skilled in market research and proposal strategy development, I've effectively coordinated projects and enhanced client relations. Demonstrating technical proficiency and strategic meeting organization, my contributions have significantly supported business growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Capture Analyst
Assyst Inc.
01.2024 - Current
- Project Management: Lead the tracking of federal contract opportunities, ensuring timely updates and coordination with the Business Development team
- Salesforce Administration: Manage and maintain the opportunity pipeline in Salesforce, providing accurate and up-to-date information for strategic decision-making
- Market Research: Conduct comprehensive market research and statistical analysis to identify trends and opportunities, supporting the development of competitive proposals
- Proposal Coordination: Oversee the bid approval process, coordinating with internal teams and external partners to develop compelling responses to RFI/RFQ/RFP
- Client Relations: Manage relationships with partners and subcontractors, ensuring effective communication and collaboration on joint ventures
- Customer Communication: Coordinate customer communication and relationships, working closely with the Business Development team to address client needs and secure new contracts
Administrative Assistant
Assyst Inc.
02.2023 - Current
- Visitor and Call Management: Served as the primary point of contact for visitors and callers, ensuring a professional and welcoming environment.
- Invoice and Purchase Order Processing: Prepared and tracked purchase orders and invoices using Costpoint and SharePoint, ensuring accurate financial records.
- Office Coordination: Managed office supplies and coordinated office events, enhancing team efficiency and engagement.
- Calendar Management: Maintained executive calendars, scheduling meetings and appointments to optimize time management.
- Event Planning: Organized and executed office events and programs to boost team engagement.
- Employee Reimbursements: Processed and submitted employee reimbursement forms for approval, ensuring timely and accurate expense reporting.
Patient Service Coordinator
UVA Health Bullrun Family Medicine
03.2022 - 01.2023
- Insurance Verification: Verified insurance, benefits, and client financial responsibility, accurately entering information into the computer system.
- Telehealth and MyChart Expertise: Maintained comprehensive knowledge of telehealth and MyChart functionality, facilitating efficient patient interactions.
- Appointment Scheduling: Managed the master calendar and scheduled appointments for 10 providers, optimizing patient loads and clinician availability.
- Billing and Technical Support: Experienced in hospital billing, providing technical support, and building the Epic system to enhance operational efficiency.
- Documentation: Documented patient medical information, case histories, and insurance details, facilitating smooth appointments and payment processing.
- Payment Processing: Obtained payments from patients, scanning identification and insurance cards to ensure accurate billing.
- Patient communication: Provided information regarding financial policies, registration requirements, and referral resources to patients, ensuring clarity and understanding.
Legal Assistant
Elizabeth M. Barna Law Office
01.2020 - 01.2021
- Case Preparation: Organized and examined evidence and legal documents, supporting attorneys in case preparation and strategy development
- Client and Witness Coordination: Scheduled and coordinated meetings, interviews, and depositions, facilitating effective communication and case management
- Document Management: Managed email correspondence and phone calls, resolving client concerns and relaying critical information to legal representatives
- Deadline Tracking: Tracked court deadlines and schedules, ensuring timely preparation and filing of legal documents
Intern
Mount Sinai West Hospital
New York, NY
10.2019 - 03.2020
- Employee Records Management: Organized and maintained records for new and existing employees, ensuring compliance with HR policies
- HR Compliance: Conducted Human Resource employee file reviews, ensuring all files met organizational standards
- Team Coordination: Coordinated team meetings and educational workshops, facilitating knowledge sharing and compliance with HIPAA regulations
- Educational Support: Facilitated seminars and webinars on HIPAA compliance and other relevant topics, enhancing staff knowledge and adherence to regulations
Sales Representative
A Matter of Health
New York, NY
08.2017 - 12.2019
- Transaction Processing: Processed transactions efficiently, providing excellent customer service and creating a positive checkout experience
- Customer Education: Educated customers about promotional activities and new products, driving sales and customer engagement
- Database Management: Maintained and updated the transaction database, ensuring accurate records of sales activities
Education
Bachelor of Science - Health Service Administration
Lehman College
Bronx, NY12.2019
Associate Degree - Health Service Administration
LaGuardia Community College
Long Island City, NY12.2017
Skills
- Operational Management
- Strategic Meeting Organization
- Calendar Organization
- Mail Management
- Executive management support
- Administrative operations
- Market Research and Analysis
- Proposal Strategy Development
- Project Coordination
- Administrative Support
- Patient Support Services
- Legal Support
- Customer Service Skills
- Technical proficiency
Leadership Experience
Volunteer, Nepali Student Association, LaGuardia Community College, 01/01/16, 12/31/17, Educated incoming students about college resources and opportunities, supporting their transition and success., Planned and organized events in collaboration with the executive board, fostering a sense of community and engagement., Matched volunteers with roles based on their strengths and interests, optimizing event effectiveness and participant satisfaction.
Languages
English
Professional
Nepali
Professional
Hindi
Professional
References
References available upon request.
Timeline
Capture Analyst
Assyst Inc.
01.2024 - Current
Administrative Assistant
Assyst Inc.
02.2023 - Current
Patient Service Coordinator
UVA Health Bullrun Family Medicine
03.2022 - 01.2023
Legal Assistant
Elizabeth M. Barna Law Office
01.2020 - 01.2021
Intern
Mount Sinai West Hospital
10.2019 - 03.2020
Sales Representative
A Matter of Health
08.2017 - 12.2019
Bachelor of Science - Health Service Administration
Lehman College
Associate Degree - Health Service Administration
LaGuardia Community College
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