KaJaRe' Jackson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
CareSouth Carolina
- Assisted patients with the checking in process and updating paperwork
- Acknowledge the patients' thoughts and concerns to resolve any issues
- Apply payments to accounts taking cash, debit, or credit card
- Call patient's to schedule appointments.
Hospice Aide
Embrace Hospice
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, and standing, walking, or exercising.
Community Health Worker
CareSouth Carolina
01.2019 - Current
- Assist Patients with Medication Programs
- Assist with contacting pharmaceutical companies
- Provide food and transportation assistance
- Assist patient's with unaffordable payments
- Contact patient's in regards to diabetic education.
Remote Sales Representative
Asurion
08.2018 - 07.2021
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Office Assistant
Embrace Hospice
05.2016 - 01.2019
- Assisted office manager with office duties
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems, and personal computers.
Direct Support
Darlington County Disabilities and Special Needs Board
04.2015 - 11.2016
- Maintain confidentiality of records relating to clients' treatment
- Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships
- Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
Support Specialist
Walmart
01.2014 - 03.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Receptionist
Country Cabin Pet Resort
10.2013 - 01.2014
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- Schedule appointments and maintain and update appointment calendars
- Receive payment and record receipts for services.
Education
Associate of Science - Nursing
Central Carolina Technical College
Sumter, SC05.2025
Associate of Science - Accounting
Colorado Technical University
Colorado Springs, CO08.2018
Skills
- Customer and Client Relations
- HIPAA Compliance
- Phone and Email Etiquette
- Appointment Scheduling
- Help Desk Support
- Documentation
- Strategic planning
- Type 45 WPM
- Account Management
- Compliant Resolution
- MS Office
- Cultural Sensitivity
- Active Listening
References
AVAILABLE UPON REQUEST
Timeline
Community Health Worker
CareSouth Carolina
01.2019 - Current
Remote Sales Representative
Asurion
08.2018 - 07.2021
Office Assistant
Embrace Hospice
05.2016 - 01.2019
Direct Support
Darlington County Disabilities and Special Needs Board
04.2015 - 11.2016
Support Specialist
Walmart
01.2014 - 03.2016
Receptionist
Country Cabin Pet Resort
10.2013 - 01.2014
Medical Office Assistant
CareSouth Carolina
Hospice Aide
Embrace Hospice
Associate of Science - Nursing
Central Carolina Technical College
Associate of Science - Accounting
Colorado Technical University
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