Kajauia Malone
Memphis,TN
Summary
Dedicated professional with extensive experience in personal care at Outstanding Support, excelling in patient assistance and communication. Proven ability to manage high-stress situations while maintaining confidentiality and dignity. Proficient in Microsoft Office 365, with a strong focus on achieving patient satisfaction and enhancing quality of life through compassionate care.
Overview
5
5
years of professional experience
Work History
DSP
Outstanding Support
12.2024 - 04.2025
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
Teleperformance
10.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Caregiver
Trueloves
01.2020 - 07.2021
- Assist patients with daily living activities, including dressing, bathing, and grooming
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Mitchell High School
Memphis, TN05.2019
Skills
- Experience in providing personal care and assistance to patients
- Excellent communication skills, both verbal and written
- Ability to work well as part of a team and under pressure
- Strong attention to detail and ability to follow instructions
- Proficient in using medical equipment and technology
- Ability to maintain patient confidentiality and dignity
- Customer Service
- Microsoft Office 365 & Google Workspace
Timeline
DSP
Outstanding Support
12.2024 - 04.2025
Customer Service Representative
Teleperformance
10.2022 - 10.2023
Caregiver
Trueloves
01.2020 - 07.2021
High School Diploma -
Mitchell High School