Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaje Scoggin

Albuquerque,NM

Summary

I am a reliable team member dedicated to providing quality care for ultimate consumer satisfaction. I have a proven ability to establish and maintain excellent communication and connections with customers. Proficient in general customer service and transactions, I am dedicated to identifying consumer needs and delivering effective solutions to all problems. My excellent time management skills are combined with a great understanding of the service industry. I am focused, hardworking, and ready to join the team.

Overview

5
5
years of professional experience

Work History

Team Member

Dion's
Albuquerque, NM
04.2019 - 05.2021

As a Team Member at Dion's Pizza, I delivered exceptional customer service, ensuring a positive dining experience. Collaborated seamlessly with colleagues to manage daily operations, maintained high cleanliness standards, and contributed to a positive team culture. Thrived in a fast-paced environment, showcasing effective multitasking and time management skills.

Key Achievements:

  • Ensured customer satisfaction through friendly and prompt service.
  • Contributed to a smooth workflow during peak hours.
  • Upheld hygiene standards and safety protocols.

This experience enhanced my teamwork and customer service skills in a dynamic environment, laying the foundation for my commitment to excellence in the food service industry.

Delivery Specialist

Rent-A-Center Warehouse & Retail Store
Albuquerque, NM
06.2021 - 08.2023

As a Delivery Specialist at Rent-a-Center, I excelled in prompt and accurate deliveries, consistently surpassing performance targets. Known for exceptional customer service, I addressed inquiries, resolved issues, and ensured high customer satisfaction. My role involved optimizing logistics, conducting pre-delivery inspections, and collaborating with cross-functional teams to streamline operations. Through this experience, I honed my delivery, customer service, and teamwork skills in a fast-paced retail environment.

Customer Care Expert

T-Mobile
Albuquerque, NM
08.2023 - Current

As a Customer Care Expert at T-Mobile, I excelled in resolving customer inquiries and technical issues, consistently surpassing performance metrics. Known for effective communication, I navigated complex challenges, contributing to high customer satisfaction. Proactively stayed updated on products and services, fostering a commitment to continuous learning and excellence.

Education

GED -

GED Testing Services
Albuquerque, NM

Skills

  • Customer Service Excellence: Proven track record of delivering exceptional customer service, ensuring customer satisfaction in fast-paced environments
  • Effective Communication: Strong verbal and written communication skills, demonstrated in customer interactions and team collaboration
  • Problem Solving: Adept at identifying and resolving customer issues, including technical troubleshooting and providing personalized solutions
  • Team Collaboration: Demonstrated ability to collaborate seamlessly with team members, contributing to a positive team culture and achieving collective goals
  • Time Management: Efficiently managed tasks and responsibilities, demonstrating strong time management and multitasking abilities, especially during peak periods
  • Technical Proficiency: Proficient in navigating technical challenges, including troubleshooting mobile devices, network connectivity, and software-related issues
  • Adaptability: Thrived in dynamic work environments, adapting to evolving customer needs, industry trends, and company procedures
  • Product Knowledge: In-depth understanding of T-Mobile products and services, including continuous learning to stay updated on industry trends and new offerings
  • Performance Metrics: Consistently met or exceeded key performance indicators, showcasing a commitment to achieving and surpassing established goals
  • Training and Development: Actively participated in training sessions, contributing to personal and team development while sharing knowledge with colleagues
  • Rapport Building: Built strong rapport with customers through empathy, active listening, and a customer-centric approach
  • Hygiene and Safety Compliance: Adherence to hygiene standards and safety protocols in food service environments, ensuring a clean and safe workplace

References

References available upon request.

Timeline

Customer Care Expert

T-Mobile
08.2023 - Current

Delivery Specialist

Rent-A-Center Warehouse & Retail Store
06.2021 - 08.2023

Team Member

Dion's
04.2019 - 05.2021

GED -

GED Testing Services
Kaje Scoggin