Kajira Holloway
Summary
I am a proficient professional with 7 years of customer and sales expertise complemented by 3 years in operations management and brand management. Demonstrated success in surpassing organizational metrics and driving business growth. Accredited with an Associates Degree in Business Management from Antonelli College. Eager to apply comprehensive skills in sales, operations management, and brand management to deliver impactful results in a dynamic professional setting. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Regional Finance
08.2024 - Current
- Operational Support: Assist the Branch Manager in overseeing daily branch operations, ensuring efficiency and compliance with company policies.
- Customer Service
- : Provide exceptional service to customers, addressing inquiries and resolving issues to enhance customer satisfaction and loyalty.
- Staff Management: Assist in training, mentoring, and supervising branch staff, fostering a positive work environment.
- Risk Management: Monitor branch activities to identify and mitigate risks, ensuring adherence to regulatory policies and procedures.
- Branch Performance: Assist in evaluating branch performance metrics, identifying areas for improvement, and implementing action plans.
- Compliance Monitoring: Ensure all branch operations comply with local, state, and federal regulations, as well as internal policies.
- Led branch operations to enhance customer service and operational efficiency.
- Trained and mentored staff on financial products and services.
Operations Manager
Jani-King
08.2022 - 07.2024
- Oversee daily operations of cleaning crews, ensuring efficient deployment and scheduling.
- Monitor performance metrics such as client satisfaction, service quality, and employee productivity.
- Build and maintain strong client relationships through regular communication and site visits.
- Ensure service agreements and contracts are adhered to and renewals are managed effectively.
- Conduct performance evaluations and provide constructive feedback and coaching to employees.
- Prepare financial reports and forecasts for management review.
- Meet weekly and monthly sales goals.
- Developed and maintained relationships with key business clients to drive revenue growth.
- Conducted market research to identify new business opportunities and target prospects effectively.
- Collaborated with marketing teams to create tailored sales presentations and promotional materials.
- Negotiated contracts and pricing agreements to ensure competitive positioning in the market.
- Analyzed sales data to refine strategies, improve forecasting accuracy, and increase conversion rates.
- Exceeded quarterly sales targets consistently, contributing to the overall success of the team.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Developed new business opportunities by identifying and targeting high-potential prospects.
Outside Sales Manager
Terminix
05.2019 - 07.2022
- Meet monthly service goals. Meet daily sales goals, propose solutions to customers while providing exceptional customer service.
- Make daily calls to inbound customers to ensure that their service goals are met.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Cultivated relationships with clients, enhancing customer loyalty and satisfaction.
- Conducted market analysis to identify new business opportunities and trends.
- Developed tailored sales presentations addressing client needs and challenges.
- Managed territory effectively, prioritizing leads for maximum engagement and conversion.
- Implemented CRM systems to streamline communication and track client interactions.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Developed and executed strategic sales plans to increase market penetration and drive revenue growth.
- Identified and pursued new business opportunities through cold calling, networking, and referrals.
Sales Consultant
Verizon
03.2017 - 03.2019
- Meet daily, weekly, and monthly sales goals. And produce efficient sales numbers.
- Troubleshooting and problem solving on the job.
- Developed tailored solutions to meet diverse customer needs, enhancing overall satisfaction.
- Guided customers through product features and benefits, driving informed purchasing decisions.
- Analyzed market trends to identify opportunities for service improvements and competitive positioning.
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Associate's degree - Business Management
Antonelli College
Hattiesburg, MS05.2018
High School Diploma - Honors
Scotlandville magnet high
Baton Rouge, LA01.2013
Skills
- Team management
- Sales Management (5 years)
- Microsoft Powerpoint
- Data entry
- Office experience
- Presentation Skills (2 years)
- Microsoft Excel
- Outside Sales (4 years)
- Management (2 years)
- Microsoft Office
- Inside Sales (2 years)
- English
- Account Management (2 years)
- Customer Relationship Management (2 years)
- Pricing (6 years)
- Negotiation (4 years)
- Cold Calling (5 years)
- Strategic Planning
- Customer service
- Business Development (2 years)
- Typing
- B2B Sales (2 years)
- Financial Report Writing (2 years)
- Cash register
- Analysis skills
- Sales (6 years)
- Business coaching (2 years)
- Commercial Cleaning (2 years)
- Operations Management (2 years)
- Business development
- Operations management
Certification
BLS Certification
Languages
English
Native or Bilingual
Awards
Operations department of the year 2023, December 2023, I received the Operations Department of the Year award for my proactive approach in coaching and supporting franchise owners, significantly reducing business cancellations and driving substantial monthly revenue growth.
Timeline
Assistant Branch Manager
Regional Finance
08.2024 - Current
Operations Manager
Jani-King
08.2022 - 07.2024
Outside Sales Manager
Terminix
05.2019 - 07.2022
Sales Consultant
Verizon
03.2017 - 03.2019
High School Diploma - Honors
Scotlandville magnet high
Associate's degree - Business Management
Antonelli College
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