KaJuan Oliver
Canton,MI
Summary
Seeking a position with a successful and well-established organization that offers opportunities for professional growth and contributes to the company's goals and objectives. Proficient in Microsoft Word, Excel, and PowerPoint. Exceptional interpersonal skills and strong leadership abilities. Detail-oriented, flexible, patient, and organized with a goal-directed approach. Highly effective in problem-solving, adept at prioritizing and managing heavy workloads independently.
Overview
12
12
years of professional experience
Work History
Customer Advocate
Carvana
02.2025 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Cultivated strong customer relationships through inbound and outbound calls.
- Ensure detailed record-keeping of all client communications.
Assistant Manager
Serv-U-Success
01.2024 - Current
- Developed strategic planograms.
- Function as the “Manager on Duty” for the location, assuring proper staffing and prioritization of work needing completion.
Demonstrate a high level of merchandising skills, across all categories, both shelf & off shelf displays.
Maintaining the presentation and on shelf availability of dry grocery product represented by Serv-U-Success.
Quickly assess current store status, including shelf condition, holes, signage, and assist in deploying resources. - Assist in the scheduling of resources to support daily requirements and to maintain flexibility within planned budgets.
Help maintain a clean, orderly & efficient backroom, performing the receipt, put-away and issue of product and service materials, along with determining accurate Balance On Hand.
May be assigned other responsibilities and projects.
Driver Helper Lead
Do& Co
02.2021 - 01.2024
- Ensures driver compliance in proximity to aircraft.
- Ensure adherence to safety procedures.
- Conduct safety meetings
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
Merchandiser
Retail Odyssey
10.2020 - 01.2021
- Traveled and stocked different Stores
- Load trucks and unloaded trucks
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service Call Center Agent
Healthcare Staffing
01.2019 - 01.2021
- Enhanced interaction skills with clients and stakeholders.
- Handled troubleshooting of client problems.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
- Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
Account Manager
Wayne Marketing
03.2020 - 12.2020
- Addressed and managed client issues effectively.
- Enhanced business growth by executing cross-sale strategies.
- Provided customer service to different clients
- Promote sales
- Managed team and accounts
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Warehouse Worker
Medline
07.2019 - 01.2020
- Prepared and organized medical inventory.
- Loading / unloading trucks
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Ramp Agent/Supervisor
G2 Secure Staff
10.2018 - 05.2019
- Supervised airplane movements to ensure safe coordination.
- Performed efficient loading and unloading tasks for airplane luggage.
- Scan and dropped bags on claim belt
- Conducted team meetings
- Trained new hires
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
Service Attendant Lead
Prospect Airport Services
05.2018 - 10.2018
- Maintained consistent stock of food products and dining essentials.
- Ensured area remained free of litter.
- Performed customer services to passengers
- Performing Leadership skills
- Asked customers for confirmation of meal satisfaction.
- Maintained clean and professional appearance during work shift.
Team Member/Cashier
Kentucky Fried Chicken (KFC)
07.2015 - 01.2017
- Keeps track of a cash drawer and ensures it is balanced at the end of the shift
- Take food and drink orders and receive payment from customers
- Receive money from customers and provides correct change
- Processes credit card and debit card transactions for food orders
- Keeps track of a cash drawer and ensures it is balanced at the end of the shift
- Maintain sanitation, health, and safety standards in work areas
- Verify that prepared food meets requirements for quality and quantity
- Clean, stock, and restock workstations and display cases
Accountant Assistant/Volunteer
The Glorious Church
01.2013 - 05.2016
- Ensured accurate tallying of weekly offerings and tithes.
- Adhered to church-established guidelines.
- Recorded the contributions to each family’s contribution record
- Used spreadsheets to track data and produce charts.
- Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
Summer Youth Grounds Keeper
City of Detroit
06.2013 - 09.2013
- Maintained clean and litter-free environment.
- Raked leaves effectively.
- Picked up litter and trash
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Education
Associate Of Business Administration -
Schoolcraft College
Livonia, MIHigh School Diploma - General Studies
Summit Academy
Romulus, MI06.2017
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Data entry
- Educating customers
- Document review skills
- Billing and payments
- Customer service
- Teamwork and collaboration
- Problem-solving
- Calm and professional under pressure
- Computer skills
- Organizational skills
- Active listening
- Verbal and written communication
- Money handling
- Problem resolution
- Phone etiquette
- Microsoft office
- MS office
- Goal setting
- Analytical thinking
- Customer relationship management
- Management
Timeline
Customer Advocate
Carvana
02.2025 - Current
Assistant Manager
Serv-U-Success
01.2024 - Current
Driver Helper Lead
Do& Co
02.2021 - 01.2024
Merchandiser
Retail Odyssey
10.2020 - 01.2021
Account Manager
Wayne Marketing
03.2020 - 12.2020
Warehouse Worker
Medline
07.2019 - 01.2020
Customer Service Call Center Agent
Healthcare Staffing
01.2019 - 01.2021
Ramp Agent/Supervisor
G2 Secure Staff
10.2018 - 05.2019
Service Attendant Lead
Prospect Airport Services
05.2018 - 10.2018
Team Member/Cashier
Kentucky Fried Chicken (KFC)
07.2015 - 01.2017
Summer Youth Grounds Keeper
City of Detroit
06.2013 - 09.2013
Accountant Assistant/Volunteer
The Glorious Church
01.2013 - 05.2016
Associate Of Business Administration -
Schoolcraft College
High School Diploma - General Studies
Summit Academy
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