Kajuana Johnson
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience in the US Army, excelling in personnel management and operational planning. Proven track record in enhancing network connectivity and training coordination, fostering team morale while implementing secure network infrastructures. Adept at troubleshooting and mentoring, ensuring mission readiness and system resilience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Platoon Sergeant
US Army
11.2024 - Current
- Led training exercises to enhance unit readiness and operational effectiveness.
- Coordinated logistics for equipment and personnel during deployment operations.
- Mentored junior soldiers, fostering skill development and leadership qualities.
- Developed standard operating procedures to improve mission efficiency and safety compliance.
Network Operations Specialist
US Army
12.2021 - 06.2023
- Designed and implemented secure network infrastructures for mission-critical operations.
- Managed troubleshooting processes to resolve connectivity issues across multiple platforms.
- Configured and maintained routing and switching protocols to enhance network performance.
- Conducted vulnerability assessments to identify security risks and improve system resilience.
- Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
- Provided mentorship to junior personnel on best practices in network management and security protocols.
- Monitored network performance to ensure optimal operation and reliability across communication systems.
- Diagnosed and resolved technical issues in network infrastructure, enhancing system uptime and efficiency.
Help Desk Support Specialist
US Army
01.2020 - 11.2021
- Provided technical support for hardware and software issues, ensuring effective resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing communication across departments.
- Managed ticketing system, prioritizing requests to maintain efficient workflow and timely responses.
- Developed training materials and conducted sessions for new team members, promoting knowledge sharing and skill enhancement.
- Mentored junior staff on troubleshooting techniques, enabling higher levels of independent problem-solving within the team.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Configured hardware, devices, and software to set up work stations for employees.
Multichannel Transmission Systems Operator
US Army
07.2017 - 02.2019
- Operated multichannel transmission systems to ensure seamless communication across diverse platforms.
- Monitored system performance, identifying and resolving issues to maintain optimal functionality.
- Collaborated with technical teams to implement upgrades and enhance transmission capabilities.
- Trained junior operators on operational procedures and equipment use, promoting knowledge sharing.
- Provided vital support to team members, offering technical advice and guidance on multichannel transmission system operations.
- Facilitated seamless integration of new technology into existing infrastructure through extensive research, testing, and evaluation processes prior to implementation.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT11-2027
Associate of Applied Science - Information Technology
Purdue University Global
10-2024
Skills
- Personnel management
- Operational planning
- Building morale
- Training coordination
- Network connectivity
- Remote support
- Software installation
- System administration
- IP networking
- Network troubleshooting
Certification
Comptia A+
Timeline
Platoon Sergeant
US Army
11.2024 - Current
Network Operations Specialist
US Army
12.2021 - 06.2023
Help Desk Support Specialist
US Army
01.2020 - 11.2021
Multichannel Transmission Systems Operator
US Army
07.2017 - 02.2019
Bachelor of Science - Information Technology
Western Governors University
Associate of Applied Science - Information Technology
Purdue University Global