KAJUANA SMOAK
Leesburg,GA
Summary
Dynamic finance professional with extensive experience in tax law enforcement, financial analysis, and collection processes. Proven ability to leverage effective communication skills to resolve complex tax issues while ensuring strict compliance with regulatory requirements. Demonstrated success in consistently meeting collection targets and identifying tax discrepancies, reflecting a commitment to excellence in revenue management. Recognized as a reliable team collaborator, with adaptability and a results-oriented mindset driving the pursuit of financial goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Internal Revenue Officer (GS-1169-11)
Department of the Treasury – Internal Revenue Service (SB/SE, Collection Operations)
10.2023 - Current
- Investigated and collected delinquent federal taxes from individuals and businesses through phone interviews, field visits, and written correspondence.
- Analyzed financial records to assess taxpayers' ability to pay, and recommend enforcement actions such as levies, garnishments, and liens.
- Conducted research using IRS databases and third-party sources to locate taxpayers and assets.
- Negotiated payment arrangements and offers in compromise based on financial analysis and IRS policies.
- Prepared legal documents, including summonses, and seizure reports.
- Maintained accurate documentation in automated case systems, ensuring compliance with federal regulations.
- Collaborated with revenue agents and legal counsel to resolve complex tax cases.
- Educated taxpayers about their responsibilities and resolution options under the Internal Revenue Code.
Tax Professional
KADA Tax & Financial Services
03.2014 - Current
- Prepared and filed complex individual and business tax returns, ensuring compliance with federal and state regulations.
- Analyzed financial documents to identify discrepancies, enhancing accuracy of tax reporting.
- Conducted tax research to provide clients with informed guidance on regulatory changes and implications.
- Developed customized tax strategies for clients, optimizing their financial outcomes and minimizing liabilities.
- Mentored junior staff in tax preparation techniques and best practices, fostering professional growth within the team.
- Implemented process improvements in tax filing systems, increasing efficiency and reducing turnaround times.
- Led client consultations to discuss tax planning opportunities, strengthening long-term client relationships.
- Coordinated audits with various agencies, ensuring thorough preparation and effective communication throughout the process.
Administrative Specialist
Georgia State University - College of Law
07.2022 - 10.2023
- Coordinated administrative operations to support faculty and students in daily activities.
- Developed and maintained filing systems, ensuring efficient document retrieval and management.
- Assisted in the preparation of reports and presentations for academic committees and faculty meetings.
- Streamlined office procedures, enhancing workflow efficiency and reducing processing time.
- Provided guidance to junior staff on best practices for administrative tasks and responsibilities.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Boosted employee morale by planning team-building activities and corporate events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
Purchasing Assistant
Albany State University
01.2022 - 07.2022
- Managed procurement processes for materials and supplies, ensuring timely delivery and compliance with university standards.
- Developed and maintained vendor relationships, fostering collaboration to enhance purchasing efficiency.
- Streamlined purchasing workflows by implementing electronic procurement systems for enhanced accuracy.
- Collaborated with departments to assess needs and facilitate appropriate purchasing strategies aligned with institutional goals.
- Trained new staff and other departments on procurement policies and procedures, promoting consistency in purchasing practices.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Processed purchase orders and invoices in accordance with company procedures.
Administrative Assistant
Albany State University
08.2017 - 07.2022
- Coordinated office activities and maintained schedules to enhance departmental efficiency.
- Managed correspondence and communication between faculty, staff, and students effectively.
- Supervised student workers, providing mentorship and guidance to foster professional development.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated travel arrangements for staff, all sport teams ensuring cost-effective and timely accommodations and transportation.
Customer Service Specialist II
Xerox
03.2016 - 07.2017
- Delivered exceptional customer service, resolving inquiries efficiently and maintaining high satisfaction levels.
- Managed complex customer issues, utilizing problem-solving skills to enhance service delivery.
- Collaborated with cross-functional teams to address escalated customer concerns effectively.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Education
Certification - Accounting & Business Fundamentals
Valdosta State University
Remote11.2025
Associate of Arts - Healthcare Administration
University of Phoenix
12.2010
Skills
- Purchasing & Procurement, Financial Report Writing
- Customer Service
- Microsoft Office Suite (Word, Excel)
- Communication
- Data Entry
- Tax compliance
- Financial analysis
- Tax return preparation
- Delinquent collections
- IRS regulations
- Case management
- Data analysis
- Client advisement
- Communication skills
- Conflict resolution
- Team collaboration
- Customer service excellence
- Account reconciliation
- Tax law
Certification
- Georgia Certified Purchasing Assistant (GCPA)
- Georgia Certified Purchasing Card Administrator (GCPCA)
- Tax Specialist Training, Intuit Academy
- Bookkeeping Certification, Intuit Academy
- Business Tax Training, Intuit Academy
Timeline
Internal Revenue Officer (GS-1169-11)
Department of the Treasury – Internal Revenue Service (SB/SE, Collection Operations)
10.2023 - Current
Administrative Specialist
Georgia State University - College of Law
07.2022 - 10.2023
Purchasing Assistant
Albany State University
01.2022 - 07.2022
Administrative Assistant
Albany State University
08.2017 - 07.2022
Customer Service Specialist II
Xerox
03.2016 - 07.2017
Tax Professional
KADA Tax & Financial Services
03.2014 - Current
Associate of Arts - Healthcare Administration
University of Phoenix
Certification - Accounting & Business Fundamentals
Valdosta State University