Kakeena Brown
Greenville,CA
Summary
Accomplished Dispatch Supervisor with a proven track record at CKC Priority Transport, enhancing dispatch operations and inter-departmental workflows. As an expert in transportation coordination and team leadership, I havesignificantly improved productivity and customer satisfaction. Skilled in office administration and mentoring, my strategic approach to retail and office management has consistently driven success and operational efficiency.
Overview
18
18
years of professional experience
Work History
Dispatch Supervisor
CKC Priority Transport
03.2024 - Current
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Maintained meticulous employee records to accurately track attendance and productivity.
Store Manager
Dollar Tree Stores
03.2022 - 09.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Team Lead
Teleperformance
09.2017 - 02.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Administrative Manager
Dynamic Healthcare Solutions and Dynamic Ventures
10.2013 - 08.2017
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Verified customer information for orderly, up-to-date online systems.
- Met department budgets by monitoring and reporting on office expenses.
Store Manager
Sears
03.2009 - 10.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reported issues to higher management with great detail.
Assistant Store Manager
Charlotte Russe
03.2007 - 04.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Associate of Science - Science
Tallahassee Community College
Tallahassee, FL06-2008
High School Diploma -
Plantation High School
Plantation, FL05-2006
Skills
- Transportation coordination
- Store operations
- Customer focus
- Office administration
- Organization and multitasking
- Coaching and mentoring
- Tracking of man hours
- Office management
- Retail operations
- Store organization
- Team leadership
Timeline
Dispatch Supervisor
CKC Priority Transport
03.2024 - Current
Store Manager
Dollar Tree Stores
03.2022 - 09.2024
Team Lead
Teleperformance
09.2017 - 02.2022
Administrative Manager
Dynamic Healthcare Solutions and Dynamic Ventures
10.2013 - 08.2017
Store Manager
Sears
03.2009 - 10.2013
Assistant Store Manager
Charlotte Russe
03.2007 - 04.2009
Associate of Science - Science
Tallahassee Community College
High School Diploma -
Plantation High School
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