Kassidy Aksland
Hillsboro
Summary
Healthcare administrative professional with experience in patient access, complex scheduling, and cross-team coordination across large systems like OHSU and Providence. Skilled at navigating fast-paced environments, resolving scheduling issues efficiently, and ensuring patient needs—such as ADA accommodations and interpreter services—are met with care. At OHSU, supported cancer patients through multi-department scheduling; at Providence, led efficiency improvements that enhanced team productivity and performance. Proficient in EPIC, Excel tracking, and maintaining clear, empathetic communication with both patients and staff.
Overview
8
8
years of professional experience
Work History
Patient Access Resource Specialist
Knight Cancer Institute at OHSU
05.2024 - Current
- Coordinate scheduling across different OHSU departments and campuses for cancer patients, ensuring information is accurate and communication flows smoothly between teams.
- Help troubleshoot scheduling and registration issues, often working with tight timelines and multiple moving pieces.
- Work directly with patients and staff to make sure needs are met, including arranging accommodations and interpreter services as needed.
- Foster a collaborative and positive work environment by engaging with team members and patients, contributing to team morale and maintaining an empathetic atmosphere.
- Cross-trained in three different specialties within the cancer institute, which aided in gaining a breadth of incredibly different team dynamics, care practices, and scheduling parameters and needs.
Senior Patient Scheduler
Providence Adult Rehabilitation- SPOC
01.2023 - 05.2024
- Handled appointment scheduling and coordination for over 30 rehab clinics across Oregon.
- Worked closely with providers and patients to make sure referrals are input correctly and everyone was scheduled appropriately based on their needs and specialties.
- Served as primary point of contact for calls, appointments, and cross-department collaboration, while maintaining detailed Excel tracking of clinic data and provider information.
- Led departmental restructuring, improving productivity and scheduling efficiency, resulting in title changes and 5-20% pay increases based on performance.
- Regularly worked with patients needing ADA accommodations or interpreter services.
NICU Assistant/Cuddler
Providence St. Vincent
12.2023 - 01.2024
- Provided care and comfort to babies in the NICU and helped support families during their stay.
- Created and stocked care packets and helped with room prep and basic tasks to assist nurses.
- Helped orient families, gave directions, and offered emotional support when needed.
Pediatric Rehabilitation Assistant
PCDI (Children's Development Institute) at Providence St. Vincent
06.2022 - 01.2023
- Managed ad organized therapy materials and supply ordering for a pediatric therapy clinic with 15 clinic rooms and 3 gyms.
- Assisted in creating processes for room assignments and general clinic organization to support both staff and patients.
- Worked with therapists and families to create resources based on their family’s and child’s individual needs.
- Helped onboard new caregivers and made sure they had what they needed to succeed.
Optometric Technician
Bridgetown Optometric Associates
11.2021 - 06.2022
- Supported both front desk and clinical operations—scheduling, completing pre-exam testing, helping with exams and completing eye ultrasounds, and managing records.
- Trained new staff and worked closely with patients of all ages, making sure they felt comfortable and informed.
- Handled patient paperwork, insurance application, and follow-up communication.
Freelance Editor and Writer
Freelance
09.2017 - 11.2020
- Worked with clients on editing and writing projects, mostly business-oriented.
- Focused on making writing clear, purposeful, and well-organized—often on tight deadlines.
- Managed all client communication and project timelines.
Education
Bachelor of Arts - English, Cultural Anthropology, Creative Writing
California State University Stanislaus
undefined
Portland Community College
Skills
- Administrative support
- Scheduling coordination on EPIC
- Calendar management
- Cross-departmental communication
- Process improvement
- Problem solving
- ADA accommodations & interpreter scheduling
- Customer service and patient interaction
- Data management
- Record keeping
- Google Sheets
- Multi-line phone systems
- Email correspondence
- Microsoft Programs
Websites
Timeline
Patient Access Resource Specialist
Knight Cancer Institute at OHSU
05.2024 - Current
NICU Assistant/Cuddler
Providence St. Vincent
12.2023 - 01.2024
Senior Patient Scheduler
Providence Adult Rehabilitation- SPOC
01.2023 - 05.2024
Pediatric Rehabilitation Assistant
PCDI (Children's Development Institute) at Providence St. Vincent
06.2022 - 01.2023
Optometric Technician
Bridgetown Optometric Associates
11.2021 - 06.2022
Freelance Editor and Writer
Freelance
09.2017 - 11.2020
undefined
Portland Community College
Bachelor of Arts - English, Cultural Anthropology, Creative Writing
California State University Stanislaus
Similar Profiles
Cydney L. BerndtCydney L. Berndt
PAS Resource Specialist at OHSU Knight Cancer InstitutePAS Resource Specialist at OHSU Knight Cancer Institute
Kevin, Kangjin JeongKevin, Kangjin Jeong
Assistant Staff Scientist at OHSU Knight Cancer InstituteAssistant Staff Scientist at OHSU Knight Cancer Institute
Kimberly JonesKimberly Jones
Financial Analyst and Accountant 1 at Knight Cancer Institute, OHSUFinancial Analyst and Accountant 1 at Knight Cancer Institute, OHSU
Sixin HeSixin He
Delivery Driver at Taiyuan Iron and Steel GroupDelivery Driver at Taiyuan Iron and Steel Group
Aaliyah Pe'aAaliyah Pe'a
ATHLETE at Nike Company StoreATHLETE at Nike Company Store