Kal-El Ruiz
Shelton,WA
Summary
Dynamic professional with extensive experience in customer service and event management at Kohl's. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and organization, successfully managing events within budget constraints while fostering strong relationships with stakeholders. Committed to delivering exceptional results and engaging customers effectively.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in my role.
Overview
3
3
years of professional experience
Work History
Crew Member
Wendys Restaurant
08.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Overnight Stocker
Walmart
02.2023 - 01.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Event Manager
Khols
06.2022 - 03.2023
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
Education
Master of Computer Applications - Information Technology
University of Phoenix
Tempe, AZ06-2028
High School Diploma -
Cedar High School
Shelton, WA06-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Customer engagement
- Crew leadership
Timeline
Crew Member
Wendys Restaurant
08.2024 - Current
Overnight Stocker
Walmart
02.2023 - 01.2024
Event Manager
Khols
06.2022 - 03.2023
Master of Computer Applications - Information Technology
University of Phoenix
High School Diploma -
Cedar High School
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