Kala Cain
Los Angeles,CA
Summary
With a proven track record at Marriot Hotel, I excel in compassionate caregiving and efficient operational management. I have demonstrated success in enhancing guest experiences and streamlining processes, and I bring a blend of emotional support and first-aid safety skills. Recognized for exceptional service and leadership, I effectively elevate team performance and client satisfaction. Professional caregiver with strong expertise in providing compassionate and efficient home care. Demonstrates high adaptability and reliability, ensuring patients receive optimal support. I am skilled in personal care, medication administration, and daily living assistance. I am known for excellent teamwork and a results-driven approach.
Overview
8
8
years of professional experience
Work History
Home Care Provider
IHSS
06.2024 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients assistance in completing daily tasks, reducing the daily burden on family members.
Receptionist
IV Hydration
03.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Housekeeper Manager
Marriot Hotel
04.2017 - 02.2022
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
- Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.
- Streamlined daily operations for increased efficiency through effective scheduling and delegation of tasks.
- Ensured compliance with safety regulations by conducting regular audits and implementing corrective actions as needed.
- Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH11-2024
Skills
- Compassionate Caregiving
- Patient Care
- Emotional Support
- First aid and safety
- Progress Documentation
- Recording vital signs
- Behavioral Management
- Medical appointment coordination
- Physical therapy assistance
- Compassionate client care
- Community activities
- Personal care services
Timeline
Home Care Provider
IHSS
06.2024 - Current
Receptionist
IV Hydration
03.2023 - 04.2024
Housekeeper Manager
Marriot Hotel
04.2017 - 02.2022
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
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